BigCommerce Setup

BigCommerce enables merchants of all sizes—enterprise, small, and B2B—to run their store on a scalable, e-commerce platform. By connecting your BigCommerce store to BlueSnap, you can securely process global card payments and dig into the data that fuels your business through BlueSnap’s reporting.

Supported Features

3D Secure
Auth/Capture and Separate Auth and Capture
Chargeback Management
Fraud Prevention:
Built-in Fraud Prevention and Risk Management
Enhanced fraud using Device Data Collector
Site IDs and User-Defined Fields
Hosted Payment Page
Inline checkout with cards, ACH, and SEPA Direct Debit
Level 2/3 Data compliant
Multiple Currencies and Multiple Languages
Partner Sandbox Testing
Payment Analytics and Reporting
Payment Methods: ACH/ECP, Credit/Debit Cards, Moneybookers(Skrill), SEPA Direct Debit
Payment Optimization
Refunds
Vaulted Shoppers

Requirements

BigCommerce and BlueSnap Accounts

You must have accounts at both BigCommerce and BlueSnap to proceed.

If you need a BigCommerce account, go to the BigCommerce website to sign up.
If you need a BlueSnap account, go to the BlueSnap website to get started.

Supported Currencies

BlueSnap supports the currencies listed here. We recommend configuring your store to only accept currencies supported by BlueSnap.

Supported Countries

BlueSnap supports the countries listed here. If a shopper is located in one of these supported countries, they will be able to purchase with the BlueSnap payment module.

PCI Compliance

A PCI compliance level of SAQ-A is required.

Before you Begin

Contact an Implementation Specialist to get your account ready.

BigCommerce Setup

Step 1: Configure your BlueSnap account settings

Complete these steps in your Merchant Portal for production or sandbox.

1. Get your BlueSnap API credentials and define the authorized IP addresses for your server. Both of these actions are performed on the same page. For instructions, see API Credentials.

2. Set up your statement descriptor. The statement descriptor is the description that appears on the shopper's credit card statement or bank statement for each transaction and helps the shopper identify the transaction.

   • Go to Settings > General Settings.
   • In the Branding Settings section, enter a Default Statement (Soft) Descriptor and Support Phone Number (both appear on the shopper's statement).
   • Click Submit.

3. To get paid, you need to configure your payout settings. Refer to Payout for more information.

Step 2: Configure your BigCommerce account settings

Follow the steps below to configure BlueSnap as the payment gateway in your BigCommerce account.

1. In your BigCommerce account, go to Store Setup > Payments.

2. In the Online Payment Methods section, click to expand.

3. In the BlueSnap Payments section, click Set up.

4. Configure the following settings:
   • Merchant ID: Your BlueSnap Merchant ID
   • User Key: Your BlueSnap API user key from Step 1
   • Password: Your BlueSnap API password from Step 1
   • Test Mode: Select Yes for testing or No for live transactions

5. Click Save.

Step 3: Configure IPNs (Webhooks)

Instant Payment Notifications (IPNs) send messages about important transaction events from BlueSnap to your BigCommerce storefront. Setting up IPNs can prevent syncing errors at checkout.

To prevent these sync errors, complete the IPN (Webhook) Setup to enable the Charge IPN in BlueSnap. The setup process requires your BigCommerce Instant Payment Notification (IPN) URL. For details about this URL, refer to the BigCommerce documentation.

Best Practices & Tips

Reporting

Use BlueSnap's reporting capabilities to gain a comprehensive understanding of your business through detailed transaction and payout reports, payment conversion reports, and much more. Reports can be viewed right in your Merchant Portal or pulled via the Reporting API to be parsed or pushed to your third-party reporting tools.

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