Fraud Prevention and Service Levels
Learn about the tools BlueSnap offers with Kount to help detect and prevent fraudulent orders.
Overview
Failing to stop fraudulent transactions can lead to higher chargebacks and chargeback-related expenses, in addition to lost merchandise. BlueSnap has partnered with Kount to analyze customer data and purchase behavior on every transaction to identify and stop fraudulent orders, and to reduce "false positive" rates.
Settings Tips
- Cards are automatically supported in fraud prevention. To add ACH and SEPA, go to Settings > Fraud Settings and enable the applicable options under Enable Fraud Check for Non-Credit Card Payment Types.
- By default, transactions are approved if Kount is unavailable for a fraud score. To change the default rule, go to Settings > Fraud Settings and under Default behavior when fraud is unavailable, select Decline.
Service Levels
BlueSnap offers three levels of enhanced fraud prevention services. Refer to the Service Level Comparison table for details about the capabilities and customization opportunities available for each service level.
Portfolio
BlueSnap’s Portfolio fraud prevention service is enabled on your account by default. We use the most sophisticated fraud detection technology available to analyze every transaction for fraud indicators. Based on the results, we either accept or reject each transaction.
As part of the Portfolio service level, all merchants can use the Address Verification Service (AVS) and Card Verification Value (CVV) fraud tools at no additional cost. These rules apply to credit card and debit card transactions only, and do not apply to recurring payments. For more information, refer to AVS and CVV setup.
The Portfolio fraud prevention service is suitable for most merchants. But we know one size doesn’t always fit all. Depending on your business model and sales volume, you may want to consider BlueSnap’s Custom or Complete fraud prevention services. These two services allow you to customize more of your fraud prevention strategy.
Custom
BlueSnap’s Custom fraud prevention service is ideal for merchants that want to customize thresholds for key fraud variables, allowing them to configure their fraud prevention strategy to match their business needs. This service is available to all merchants for a monthly fee. If you are interested in the Custom fraud prevention service, contact us to discuss pricing and availability.
Complete
The Complete fraud prevention service is ideal for merchants that want to fully customize their fraud prevention strategy, everything from fully automated order acceptance processes to creating and maintaining fraud rules, and from manually reviewing transactions to enabling third party data services to help validate and approve transactions. Merchants signed up for this service manage their entire fraud strategy directly on Kount’s fraud management platform through the Agent Web Console. Because BlueSnap has already integrated to Kount directly, there are no additional IT requirements. Merchants can be up and running quickly.
If you are interested in the Complete fraud prevention service, contact us to discuss pricing and availability.
BlueSnap runs fraud rules based on the data you pass to us
Fraud analysis is based only on the fields that BlueSnap receives.
If you define a fraud rule based on a field that you don't pass to BlueSnap, then that fraud rule is ignored. For example, if you set a fraud rule that uses the billing address but you do not include the billing address on the checkout form, then this fraud rule is not applied.
If you configure fraud rules using optional fields, you should verify that you include these fields in the checkout form so that the data is passed to BlueSnap and your fraud rules work.
Optimal fraud results
Certain fields are optional for order processing (including: shopper email, shipping address, billing address, CVV, and device data). However, these fields help provide more accurate fraud results. Always include these fields to get optimal fraud results.
Stopped Fraud Report
BlueSnap’s Stopped Fraud report provides insights (such as shopper details and decline info) into the transactions that were declined due to your fraud rules. Use this report to analyze how your fraud rules impact decline rates, as well as determine how you might modify your fraud prevention strategy moving forward.
Service Level Comparison table
| Capability | Portfolio | Custom | Complete |
|---|---|---|---|
| Shopper device analysis | Yes | Yes | Yes |
| Device Fingerprinting | Yes | Yes | Yes |
| Order Linking | Yes | Yes | Yes |
| Geolocation | Yes | Yes | Yes |
| Customizable AVS and CVV rules | Yes | Yes | Yes |
| Customizable blacklists (Block certain countries, network types etc. Not applicable to shoppers.) | Yes | Yes | |
| Customizable blacklists and whitelists of all available data points (including shopper data and payment data) | Yes | ||
| Customizable velocity checks | Yes | Yes | |
| Additional customizable fraud rules | Yes | Yes | |
| Unlimited fraud rule creation and customization | Yes | ||
| Manually review suspicious transactions | Yes | ||
| Fraud Analyst Checklists | Yes | ||
| BI tool for fraud reporting | Yes | ||
| Dynamic Re-scoring (every 30 minutes for 2 weeks) | Yes | ||
| Build Custom Scorecards | Yes | ||
| 3rd-Party Connectivity (Orchestration Hub) | Yes | ||
| Rules Modeling/Testing | Yes | ||
| Workflow Queue Management | Yes | ||
| Link Analysis | Yes | ||
| System Monitoring/Auditing | Yes | ||
| Shared Data | Yes | ||
| Client Custom Data (UDF) | Yes | ||
| Requirements | Minimal coding with APIs. None for Hosted Checkout Pages. | Minimal/no code changes. Requires ongoing maintenance of fraud rules. | |
| Available to | All merchants | All merchants | Merchants with highly customized fraud prevention needs |
Updated 6 months ago