Create simple and automated payment plans for a customer invoices
Payment plans can automate the entire process of spreading out the payment of a single invoice or multiple invoices and provide much better insights along the way. You can attach it to a cadence that reminds the customer of upcoming or missed payments, or create an Autopay Payment Plan that guarantees that you receive regular payment for certain invoices. The Payment Plan Report shows payment forecasts as well as the current status of each payment plan.
Create a New Payment Plan
In the left navigation panel, select Customer > Customer Records.
Click the customer name.
Scroll down and click the Payment Plans tab. If there are any payment plans, they are listed here.
Click Create Payment Plan.
Enter the Number of Payments or the amount of each payment.
Select the payment frequency in the Plan Interval list. The options are: Daily, Weekly, Monthly, Annually, and Custom.
If you chose Custom, enter the Interval Length and select the Interval Unit.
Select the Start Date for the payment plan.
From the Select Invoices drop-down list, select the invoice or invoices associated with the plan. The list only includes open invoices and invoices not already covered by a payment plan.
Select the Auto Pay option if it is applicable. This option automatically charges the amount due for each installment of the payment. If you don't select this option, the system only creates a payment schedule.
Payment plans cannot be edited. If you need to make a change, you must delete the plan and create a new one. Be sure the plan is correct before you save click Create.
- Click Create.
Send payment reminders
When a payment plan is created, we automatically apply the cadence that is assigned to the associated customer. You can also manually attach the payment plan to another cadence that notifies the customer when their payment is due or overdue. The cadence conditions that work with payment plans are:
- Payment due date exceeds threshold
- Before payment due date
- After payment due date
Attach a cadence
- In the list of payment plans, click the Actions menu (), and select Cadence.
- Select the applicable cadence from the list.
Note: Upon customer's cadence change would not change it for the Payment Plan if the Payment Plan had a cadence assigned manually. And upon customer's cadence change we would change it for the Payment Plan if the Payment Plan had a cadence adopted from its customer (assigned automatically and was not changed manually).
View payment plan details
In the list of payment plans, click the Actions menu (), and select View Details.
- The Overview tab lists all the payment plan summary and its status.
- The Payments tab lists the dates of scheduled, canceled (missed), and paid payments. You can manually record a payment if cash or check is received. To charge a customer with the payment method they have on file, click the Actions menu () for the payment and select Charge.
Cancel a payment plan
In the list of payment plans, click the Actions menu (), and select Delete.
Click Confirm in the confirmation window.
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Updated 6 months ago