Payment Plans

Create simple and automated payment plans for a customer invoices

Payment plans can automate the entire process of spreading out the payment of a single invoice or multiple invoices and provide much better insights along the way. You can attach it to a cadence that reminds the customer of upcoming or missed payments, or create an Autopay Payment Plan that guarantees that you receive regular payment for certain invoices. The Payment Plan Report shows payment forecasts as well as the current status of each payment plan.

Create a New Payment Plan

  1. In the left navigation panel, select Customer > Customer Records.

  2. Click the customer name.

  3. Scroll down and click the Payment Plans tab. If there are any payment plans, they are listed here.

  4. Click Create Payment Plan.

  5. Enter the Number of Payments or the amount of each payment.

  6. Select the payment frequency in the Plan Interval list. The options are: Daily, Weekly, Monthly, Annually, and Custom.

  7. If you chose Custom, enter the Interval Length and select the Interval Unit.

  8. Select the Start Date for the payment plan.

  9. From the Select Invoices drop-down list, select the invoice or invoices associated with the plan. The list only includes open invoices and invoices not already covered by a payment plan.

  10. Select the Auto Pay option if it is applicable. This option automatically charges the amount due for each installment of the payment. If you don't select this option, the system only creates a payment schedule.

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Note

Payment plans cannot be edited. If you need to make a change, you must delete the plan and create a new one. Be sure the plan is correct before you save click Create.

  1. Click Create.

Send payment reminders

You can attach the payment plan to a cadence that notifies the customer when their payment is due or overdue. The cadence Conditions that work with payment plans are:

  • Payment due date exceeds threshold
  • Before payment due date
  • After payment due date

Attach a cadence

  1. In the list of payment plans, click the Actions menu (three vertical dotsthree vertical dots), and select Cadence.

  2. In the list of cadences, select the one that is applicable.

View payment plan details

In the list of payment plans, click the Actions menu (three vertical dotsthree vertical dots), and select View Details.

  • The Overview tab lists all the payment plan summary and its status.
  • The Payments tab lists the dates of scheduled, canceled (missed), and paid payments. You can manually record a payment if cash or check is received. To charge a customer with the payment method they have on file, click the Actions menu (three vertical dotsthree vertical dots) for the payment and select Charge.

Cancel a payment plan

  1. In the list of payment plans, click the Actions menu (three vertical dotsthree vertical dots), and select Delete.

  2. Click Confirm in the confirmation window.


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