Finding an Order

You can retrieve information about an order or subscription with the Merchant Portal or BlueSnap APIs.

Locating an order in the Merchant Portal

You can locate a transaction in the Merchant Portal and view order or subscription details, such as the supplier name, product, quantity, and total cost of the order. In addition, BlueSnap retrieves the transaction history for all child invoices related to an order, such as Rapid Dispute Resolution (RDR), refunds, chargebacks, and partial captures:

1. Log into the Merchant Portal, and go to Transactions > Find a Transaction.
2. Select the Approvals or Declines tab to search for an transaction of that type.
3. (Approvals only) Select a Status. You can search all approvals or uncaptured approvals.
4. In Locator Type, choose the criteria that you want to use to locate the order:
   • Order ID

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     Note

     Order ID supports searches with the wildcard character (*). You must enter a minimum of 5 characters before the *, and BlueSnap returns all results matching the first 5 characters.

     For example, if you search for 33194*, the BlueSnap returns 331941234, 331945678, 3319490123, and so on.

   • Shopper Email
   • Shopper Information
5. After you select a Locator Type, the page displays fields that help you narrow your search for the selected locator. For example, if you select Shopper Email, a new field appears so you can enter an email address. Enter information to help locate the transaction.
6. With From Date and To Date, you can limit your search to transactions that were created during a specific period of time.
7. Select Locate to search for the transaction.

Retrieving an order in the BlueSnap APIs

If you want to use the Payment API or Extended Payment API, you can retrieve order information by sending a request that contains either of the following:

• Transaction ID
• Merchant ID and merchant transaction ID

If the transaction is found, the response includes the transaction information. For comprehensive details, see the following:

• Payment API — Retrieve
• Extended Payment API — Retrieve Order