To cancel a subscription, go to the subscription order record and click Cancel subscription.

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Tip

To find a subscription order record, go to Find a Transaction, enter the info. required to locate the order, and click Locate. In the results, click the subscription you want to cancel.

The subscription will be cancelled immediately, but no refund will be incurred. If you prefer to keep the subscription active until next payment is due, use the Disable Auto Renew option instead (see Disable or enable subscription auto-renew).

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Tip

To reactivate the subscription order, click the Reactivate subscription button in the subscription order record.