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Chargebacks Report

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Displays all chargebacks and chargeback-related data. Data is delayed by approximately 3 hours.

Report Columns

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Notes

  • The report columns listed below with an asterisk (*) can be used to filter the results when you run the report.
  • All reports show currency values in US format (i.e., 123,456.00) regardless of the currency being displayed.
Column NameDescription
Auth. Currency3-digit code of the currency charged to shopper.
BIN Card TypeCredit or Debit
BIN Issuer OrganizationThe bank that issued the shopper's payment card.
BIN NumberBank identification number. The first 6 digits of the shopper's payment card.
Credit Card TypeCredit or Debit
Chargeback/Refund Invoice AmountThe amount of the chargeback or refund.
Chargeback/Refund Invoice IDThe ID associated with the chargeback or refund invoice.
Company NameThe shopper's company name.
Event DateThe event date.
Event TypeThe factors included in the event. Optional Values:
  • Refund
  • Retrieval Request
  • First ChargeBack: Original chargeback
  • Second Chargeback: Shoppers disputed the merchant's contestation of the original chargeback
Last 4 DigitsThe last 4 digits of the shopper's payment card.
Merchant Transaction IDA unique value sent by the merchant with a transaction request.
Original Invoice DateThe date of the original invoice.
Original Invoice IDApplies to recurring charges, refunds, and chargebacks. For recurring charges, the value provided is the invoice ID for the first charge of the subscription. For refunds and chargebacks, the value is the Invoice ID for the sale being refunded or disputed.
Payment TypeCredit Card, PayPal, ACH, etc.
Reason CodeThe code representing the reason for the chargeback.
Reason DescriptionThe text explaining the reason for the chargeback.
Region**Region where deposit is processed (**only available for merchants on regional payout).
Shopper CountryThe shopper's country.
Shopper EmailThe shopper's email address.
Shopper First NameThe shopper's first name.
Shopper IDA unique value assigned by BlueSnap to each shopper.
Shopper Last NameThe shopper's last name.
StatusOptional Values:
  • New: Chargebacks recently received.
  • Working: The dispute file is being prepared.
  • Closed: This chargeback will not be disputed.
  • Closed (Expired): This chargeback has expired and will not be disputed.
  • Completed_Pending: This chargeback has been disputed. The dispute verdict is Pending.
  • Completed_Won: Dispute Won
  • Completed_Lost: Dispute Lost
VerdictThe final resolution of the chargeback. Optional Values: Pending, Win, Loss

** Only available for merchants on regional payout

Parameter Names

  • Currency
  • From date
  • Period (Based on the original invoice creation period)
  • Region (only available for merchants on regional payout)
  • To date

Updated 4 months ago