BlueSnap is required to send the shopper's bank your statement descriptor text, along with your business's URL, phone number, and address. The shopper's card or bank statement will show your statement descriptor text, along with some or all of the other information, depending on the bank.
BlueSnap information may appear for pending transactions
Depending on the processor and the shopper’s issuing bank, there are instances where the BlueSnap company name and information appear on the pending authorization transaction. Your own selected descriptor should show in the settled transaction your shoppers see on their statements. We are doing everything we can to make sure pending authorization messages reflect the same information. If you are not using the default invoice and receipt offered by BlueSnap, we recommend adding the following note to your shoppers: “This transaction is being processed by BlueSnap”.
You'll need to customize the statement descriptor to show your "Doing Business As" name. It should be a name that your shoppers closely associate with you. Showing this information on the billing statement helps shoppers identify the purchase, therefore reducing both returns and chargebacks.
The descriptor is shown with BlueSnap prefix and your support phone number, as follows:
[BlueSnap prefix][Descriptor][Support phone number]
For example: BLS*MerchantName8001234567
BlueSnap prefix: The prefix BLS* appears on all transactions.
Descriptor: This is the descriptor text that you define. The descriptor field supports up to 20 alphanumeric characters, spaces, and these special characters: & , . - #. We recommend you include your DBA (Doing Business As) name in the descriptor. You may also include your address, product name or website URL in the descriptor.
Support phone number: The support phone number portion of the descriptor can be defined at the account level and is automatically included in the descriptor. This field can contain up to 12 numeric characters. To set the support phone number at the account level, go to Account Settings > General Settings in the BlueSnap merchant console. This phone number can only be overridden if you are using one of the BlueSnap APIs. See the API documentation to learn how.
- Account level: You must configure an account level statement descriptor, which will serve as the default descriptor for all transactions. See Defining the account-level statement descriptor.
- Per product (only with BuyNow hosted checkout): If you are using our BuyNow hosted checkout pages, you can set up a separate statement descriptor per product on the Product Information page.
- Note: If a shopper purchases two or more items (with different product level descriptors) in the same transaction, the account level descriptor will override.
- Per transaction and per subscription (only with the API): If you are using our Payment API or Extended Payment API, you can also define a descriptor dynamically per transaction and/or per subscription by including the
soft-descriptorproperty in your request. You can define the support phone number dynamically by including the
descriptor-phone-numberproperty in the request. See the API documentation.
To set up a statement descriptor for your BlueSnap account, go to Settings > General Settings.
In the Branding settings section, define the Default Statement (Soft) Descriptor and the Support phone number.
Updated 4 months ago