General Questions

Frequently Asked Questions

What are your support hours and contact methods?

You can always contact support here. The Support Hours are provided at the top of that page.

Are there any products or services that are unacceptable to sell?

Yes. We have guidelines, which provide specific details and a complete listing of prohibited products.

Do you offer SDKs?

Yes. Our platform offers a variety of SDKs to meet your development needs. For example, we offer SDKs for Android, iOS, PHP, and more.

Do you offer any reports to help me manage my business?

Yes. Our platform is set up with reports to help you build and manage your business, whether you need clarity on you conversion rates or insight into your sales and revenue. All of your sales and shopper records are permanent so you can consistently and accurately track them and plan accordingly. Refer to Key reporting & analytics tools.

How does the Wayfair ruling (regarding online sales tax) affect my business?

In June 2018, the U.S. Supreme Court ruled in favor of the state in South Dakota v. Wayfair, Inc. The broad result of this decision is that other states are allowed to tax remote sales. Prior to the ruling, states could only tax sales by businesses that had a physical presence in the state. Now, the economic nexus (economic activity in a state) can result in a sales tax obligation. The economic nexus is based only on sales revenue, transaction volume, or a combination of both.

How is BlueSnap addressing the impacts of the Wayfair ruling?

The impact of the ruling on your business depends on a variety of factors such as the sales revenue, transaction volume, and the state where your sales occur. In addition to the specific state tax laws, the model under which you operate within BlueSnap also has an impact.

Most BlueSnap customers are responsible for collecting taxes themselves. For guidance, please contact a tax specialist. If you are using BlueSnap Merchant of Record (Reseller) model, BlueSnap will be collecting tax on your behalf.

For additional background information, you can refer to this information.

Do you offer a mobile app?

Yes. The BlueSnap Mobile App is available for download from the Apple App Store and the Google Play Store. It’s a great way to keep up to date with your account activity while on the go.

You can view reports, search for orders, issue refunds, and cancel subscriptions.
To use the app, you must have API credentials. And only users with the Reports permission can log on to the app.

Note: Permissions assigned to users of the BlueSnap Console apply when accessing the mobile app. Users who cannot refund an order, modify a subscription, or search for a transaction in the BlueSnap Console cannot perform these activities in the mobile app.

Can I set statement descriptors dynamically?

Yes. You can define the statement descriptor in three ways:

  • Account level — You must configure an account-level statement descriptor, that serves as the default descriptor for all transactions. Refer to Defining the account-level statement descriptor.
  • Per product (only with BuyNow hosted checkout) — If you are using our BuyNow hosted checkout pages, you can set up a separate statement descriptor per product on the Product Information page.
  • Per transaction and per subscription — If you are using our Payment API or Extended Payment API, you can also define a descriptor dynamically per transaction and per subscription by including the soft-descriptor property in your request. Refer to the API documentation.

Which payment methods are available to my customers?

We offer over 100 currencies and 110 payment types. Credit cards, mobile wallets, PayPal, e-Check/ACH, local bank transfer, and SEPA Direct Debit are just a few of the many payment types BlueSnap supports.

Does BlueSnap support Open Banking?

(Coming Soon) BlueSnap will be taking advantage of the EU's PSD2 requirement for banks to create APIs that allow third parties like BlueSnap to initiate payments directly against a consumer’s bank account. When a customer chooses this new payment type, they will be redirected to their bank’s online portal to complete the transaction.

Can the BuyNow checkout pages pass parameters to the success page?

Yes. To do this, you set up a URL to send a shopper to a specific success page once the shopper completes a purchase. You can then use URL parameters to pull values from the checkout page so you can show them on your success page. For example, you could include the parameters for shopper’s name and email, and these parameters are automatically populated with the actual values from the checkout page. For more information, refer to Redirect after a purchase.

Do you support partial captures?

Yes. BlueSnap supports partial captures for card transactions. To have this capability enabled, contact your Implementation Specialist or Merchant Support. For more details on how to perform partial captures, visit the Developer Hub.

Note: A fee is charged for each capture.

How can I see information for the cards I process with BlueSnap?

You can view many card details using our Retrieve Card Info API Request.

What if I have to issue a refund?

We support full and partial refunds through the merchant console or through the API.

Do you support Level 2/3 data?

Yes. BlueSnap supports Level 2/3 data in the Payment API. For complete details, refer to the Level 2/3 Data guide in the Developer Hub.

Do you support the Payment Request API?

Yes. BlueSnap supports the Payment Request API by securely capturing and tokenizing the shopper's data obtained from the browser, which allows you to process payments using BlueSnap's Payment API while keeping your PCI compliance to a minimum. For complete details, refer to the Payment Request API (W3C) guide in the Developer Hub.

What are the supported browsers?

BlueSnap supports the current and previous major releases of Chrome, Firefox, Internet Explorer, and Safari. Support is rolled forward with each new major browser version.

Can I take my data with me if I leave BlueSnap?

If you decide to leave us, first we would like to know why. We pride ourselves on providing the best product and support in the industry. If we fall short of that commitment, we would like your feedback so we know where we need to improve. You can access and retrieve all data that is not covered by PCI requirements using our Reporting API.

For PCI-covered data (credit card number, expiration date, etc.), we are required to transfer this data to your new provider in a PCI-compliant manner. For more information on this process, refer to Data Migration.

If I can't find my question here, what should I do?

There are many helpful resources available to you. Here are a few of the most helpful:

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Updated 5 months ago

General Questions

Frequently Asked Questions

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