This error means there is no email account connected to your AR Automation account on the Communication Settings page found under Account. To fix the error, please connect the email account and retry failed To-Do tasks by clicking on the Retry button.
This error means there is no email for the recipient specified. Note that the recipient's email is taken from the Default Billing Contact. If your AR Automation account is connected to an accounting system, update the contact's email in your accounting system directly. If you are using AR Automation in standalone mode, update the email on the contact setting page.
This error means we are getting authorization rejections from the Exchange email account connected. This typically happens when the credentials for the connected email account are changed. To fix the issue, re-connect the email account by navigating to Account> Communication Settings and retry failed communication tasks.
Usually, this error message indicates there is an issue with the connected Exchange account.
The following are the most common issues:
This error message is possible for physical letter communication tasks. It may occur because the country for the Default Shipping Contact is specified in the incorrect format. The third-party service that we use for sending letters requires the country in the address field to be specified in Country Code format. Please edit the contact's address in the accounting system to have the country value specified in Country Code format to fix the error. If you use AR Automation in standalone mode, update the shopper's address on the contact settings page.
Updated 7 months ago