ToDo Tasks

• Email Account is missing 
  This error means there is no email account connected to your AR Automation account on the Communication Settings page found under Account. To fix the error, please connect the email account and retry failed To-Do tasks by clicking on the Retry button.

• "To" can't be blank
  This error means there is no email for the recipient specified. The recipient's email is taken from the Default Billing Contact. If your AR Automation account is connected to an accounting system, update the contact's email in your accounting system directly. If you are using AR Automation in standalone mode, update the email on the contact setting page.

• Unauthorized Request. Check your Exchange connection
  This error means we are getting authorization rejections from the Exchange email account connected. This typically happens when the credentials for the connected email account are changed. To fix the issue, re-connect the email account by navigating to Account> Communication Settings and retry failed communication tasks.

• "Request URI must have schema. Possibly add 'http://' to the request URI?"
  This error usually indicates a problem with the connected Exchange account. The most common causes are:

  • Autodiscover service is not enabled.
    Ask your IT department to confirm that Autodiscover is enabled for your Exchange account.
    Documentation: Enable Autodiscover for Exchange

  • Required public IP addresses are not whitelisted.
    Your IT team may need to whitelist the following IP addresses in the Exchange admin center:
    52.54.179.192
52.200.228.133
44.194.213.150
44.194.124.142
35.168.241.232
3.229.238.205
3.227.210.8
44.196.202.86

  • EWS (Exchange Web Services) is disabled.
    Make sure EWS Authentication is enabled. This setting is required for connectivity using API (direct connectivity).

  • Service account connectivity issues.
    You can test your Office 365/Exchange service account using the
    Microsoft Remote Connectivity Analyzer.
    If there is a problem, the tool identifies the root cause.

• Address is invalid
  This error message is possible for physical letter communication tasks. It may occur because the country for the Default Shipping Contact is specified in the incorrect format. The third-party service that we use for sending letters requires the country in the address field to be specified in Country Code format. Edit the contact's address in the accounting system to have the country value specified in Country Code format to fix the error.  If you use AR Automation in standalone mode, update the shopper's address on the contact settings page.