Dispute Management Service

BlueSnap has partnered with Chargebacks911 to provide you with the ability to manage chargebacks throughout their lifecycle — including monitoring, accepting, and representing chargebacks, as well as comprehensive reporting and analytics.

Self-service Dispute Mangement

BlueSnap offers self-service dispute management, which lets you leverage ChargeBack911's tools to build representments and upload them directly to Chargebacks911’s Client Portal. This service level is ideal if you are familiar with the chargeback process, are prepared to create and upload your own evidence, and want to decide which chargebacks to represent. The following list highlights the capabilities of the self-service dispute management:

• Basic reporting
• Chargeback performance monitoring
• Advanced analytics to identify root chargeback causes
• Case Management so you can assign cases to your own agents
• Case Builder so you can compile evidence and build your cases
• Fixed price per dispute

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Note

The file type needs to be PDF or JPG and have a maximum size of 10MB. Audio recordings are not accepted by the banks as evidence. The recordings will need to be transcribed.

Charbacks911 Portal Support

To help you manage and build your representment cases, you’ll have access to two powerful tools in your Chargebacks911 Portal:

• Case Management: streamlines the dispute process by allowing you to assign cases to your own agents.
• Case Builder: provides the structure for you to compile the evidence to submit strong cases. You’ll conveniently upload all cases right to your Chargebacks911 Portal.

In addition, the comprehensive reporting and analytics described above are available right from your Chargebacks911 Client Portal within your BlueSnap Merchant Portal.

To enroll in Self-Service Dispute Management, contact merchant support. You’ll receive an email explaining how to access your Chargebacks911 account.