Connect Email Accounts

As part of your initial setup, you connect to a "team" email ([email protected]) as well as each user's email. These connected email accounts are used to send automated payment reminders (Cadences), one-time user emails as well as system notifications. All emails sent between connected accounts and customers are automatically tracked and logged.

To connect a team email, click your initials in the lower-left corner and select Account > Communications.

To connect your email (user email), click your initials in the lower-left corner and select Profile.

Once your email, a Billing Team email, and other user emails are connected, you can edit email sending preferences:

  • Cadences Emails — Emails sent as part of your automatic communication rules
  • System Notifications — Emails sent from the system (i.e., Customer Portal invites)
  • User Emails — Emails sent manually through the platform by users

Initially, you should set all preferences to Team.



Next: Connect to BlueSnap