Visa Chargeback Reason Codes
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Recommended |
| Customer Email | Required |
| Device ID (if CNP) | Optional |
| Device Name (if CNP) | Optional |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Recommended |
| Shipment Date | Recommended |
| Shipper/Carrier | Recommended |
| Order history/History of undisputed transactions for the same products | Recommended |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Recommended |
| Delivery Confirmation (signature is NOT required) | Recommended |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Recommended |
| Evidence proving a link between the customer and the person receiving the product | Recommended |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Recommended |
| Proof that your business is processing only CNP, or that you are EMV compliant | Recommended |
| Signed Proof of Delivery or Services Rendered | Optional |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Recommended |
| Customer Email | Required |
| Device ID (if CNP) | Optional |
| Device Name (if CNP) | Optional |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Recommended |
| Shipment Date | Recommended |
| Shipper/Carrier | Recommended |
| Order history/History of undisputed transactions for the same products | Recommended |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Recommended |
| Delivery Confirmation (signature is NOT required) | Recommended |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Recommended |
| Evidence proving a link between the customer and the person receiving the product | Recommended |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Recommended |
| Proof that your business is processing only CNP, or that you are EMV compliant | Recommended |
| Signed Proof of Delivery or Services Rendered | Optional |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Recommended |
| Customer Email | Required |
| Device ID (if CNP) | Optional |
| Device Name (if CNP) | Optional |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Recommended |
| Shipment Date | Recommended |
| Shipper/Carrier | Recommended |
| Order history/History of undisputed transactions for the same products | Recommended |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Recommended |
| Delivery Confirmation (signature is NOT required) | Recommended |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Recommended |
| Evidence proving a link between the customer and the person receiving the product | Recommended |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Recommended |
| Proof that your business is processing only CNP, or that you are EMV compliant | Recommended |
| Signed Proof of Delivery or Services Rendered | Recommended |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Crucial |
| Customer Email | Required |
| Device ID (if CNP) | Optional |
| Device Name (if CNP) | Optional |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Crucial |
| Tracking Number | Recommended |
| Shipment Date | Recommended |
| Shipper/Carrier | Recommended |
| Order history/History of undisputed transactions for the same products | Crucial |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Recommended |
| Delivery Confirmation (signature is NOT required) | Crucial |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Crucial |
| Evidence proving a link between the customer and the person receiving the product | Crucial |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Crucial |
| Proof that your business is processing only CNP, or that you are EMV compliant | Optional |
| Signed Proof of Delivery or Services Rendered | Crucial |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Recommended |
| Customer Email | Required |
| Device ID (if CNP) | Optional |
| Device Name (if CNP) | Optional |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Recommended |
| Shipment Date | Recommended |
| Shipper/Carrier | Recommended |
| Order history/History of undisputed transactions for the same products | Recommended |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Recommended |
| Delivery Confirmation (signature is NOT required) | Recommended |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Recommended |
| Evidence proving a link between the customer and the person receiving the product | Recommended |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Recommended |
| Proof that your business is processing only CNP, or that you are EMV compliant | Recommended |
| Signed Proof of Delivery or Services Rendered | Recommended |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Recommended |
| Customer Email | Required |
| Device ID (if CNP) | Recommended |
| Device Name (if CNP) | Recommended |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Recommended |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Recommended |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Recommended |
| Evidence proving a link between the customer and the person receiving the product | Recommended |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Recommended |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Recommended |
| Proof that your business is processing only CNP, or that you are EMV compliant | Optional |
| Signed Proof of Delivery or Services Rendered | Recommended |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Recommended |
| Device Name (if CNP) | Recommended |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Optional |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Optional |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Optional |
| Evidence proving a link between the customer and the person receiving the product | Optional |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Optional |
| Proof that your business is processing only CNP, or that you are EMV compliant | Optional |
| Signed Proof of Delivery or Services Rendered | Optional |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Recommended |
| Device Name (if CNP) | Recommended |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Optional |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Optional |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Optional |
| Evidence proving a link between the customer and the person receiving the product | Optional |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Optional |
| Proof that your business is processing only CNP, or that you are EMV compliant | Optional |
| Signed Proof of Delivery or Services Rendered | Optional |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Optional |
| Device Name (if CNP) | Optional |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Optional |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Optional |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Optional |
| Evidence proving a link between the customer and the person receiving the product | Optional |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Optional |
| Proof that your business is processing only CNP, or that you are EMV compliant | Optional |
| Signed Proof of Delivery or Services Rendered | Optional |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Optional |
| Device Name (if CNP) | Optional |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Optional |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Optional |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Optional |
| Evidence proving a link between the customer and the person receiving the product | Optional |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Optional |
| Proof that your business is processing only CNP, or that you are EMV compliant | Optional |
| Signed Proof of Delivery or Services Rendered | Optional |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Optional |
| Device Name (if CNP) | Optional |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Recommended |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Optional |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Optional |
| Evidence proving a link between the customer and the person receiving the product | Optional |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Optional |
| Proof that your business is processing only CNP, or that you are EMV compliant | Optional |
| Signed Proof of Delivery or Services Rendered | Optional |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Optional |
| Device Name (if CNP) | Optional |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Optional |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Optional |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Optional |
| Evidence proving a link between the customer and the person receiving the product | Optional |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Optional |
| Proof that your business is processing only CNP, or that you are EMV compliant | Optional |
| Signed Proof of Delivery or Services Rendered | Optional |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Optional |
| Device Name (if CNP) | Optional |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Optional |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Optional |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Optional |
| Evidence proving a link between the customer and the person receiving the product | Optional |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Optional |
| Proof that your business is processing only CNP, or that you are EMV compliant | Optional |
| Signed Proof of Delivery or Services Rendered | Optional |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Optional |
| Device Name (if CNP) | Optional |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Recommended |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Optional |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Optional |
| Evidence proving a link between the customer and the person receiving the product | Optional |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Optional |
| Proof that your business is processing only CNP, or that you are EMV compliant | Optional |
| Signed Proof of Delivery or Services Rendered | Optional |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Optional |
| Device Name (if CNP) | Optional |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Optional |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Optional |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Optional |
| Evidence proving a link between the customer and the person receiving the product | Optional |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Optional |
| Proof that your business is processing only CNP, or that you are EMV compliant | Optional |
| Signed Proof of Delivery or Services Rendered | Optional |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Crucial |
| Customer Email | Required |
| Device ID (if CNP) | Optional |
| Device Name (if CNP) | Optional |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Crucial |
| Tracking Number | Recommended |
| Shipment Date | Recommended |
| Shipper/Carrier | Recommended |
| Order history/History of undisputed transactions for the same products | Crucial |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Optional |
| Delivery Confirmation (signature is NOT required) | Recommended |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Crucial |
| Evidence proving a link between the customer and the person receiving the product | Crucial |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Crucial |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Crucial |
| Proof that your business is processing only CNP, or that you are EMV compliant | Optional |
| Signed Proof of Delivery or Services Rendered | Recommended |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Optional |
| Device Name (if CNP) | Optional |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Optional |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Optional |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Optional |
| Evidence proving a link between the customer and the person receiving the product | Optional |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Optional |
| Proof that your business is processing only CNP, or that you are EMV compliant | Optional |
| Signed Proof of Delivery or Services Rendered | Optional |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Optional |
| Device Name (if CNP) | Optional |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Recommended |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Optional |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Optional |
| Evidence proving a link between the customer and the person receiving the product | Optional |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Optional |
| Proof that your business is processing only CNP, or that you are EMV compliant | Optional |
| Signed Proof of Delivery or Services Rendered | Optional |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Optional |
| Device Name (if CNP) | Optional |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Recommended |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Optional |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Optional |
| Evidence proving a link between the customer and the person receiving the product | Optional |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Optional |
| Proof that your business is processing only CNP, or that you are EMV compliant | Optional |
| Signed Proof of Delivery or Services Rendered | Optional |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Optional |
| Device Name (if CNP) | Optional |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Required |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Optional |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Optional |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Optional |
| Evidence proving a link between the customer and the person receiving the product | Optional |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Optional |
| Proof that your business is processing only CNP, or that you are EMV compliant | Optional |
| Signed Proof of Delivery or Services Rendered | Optional |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Optional |
| Device Name (if CNP) | Optional |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Optional |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Optional |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Optional |
| Evidence proving a link between the customer and the person receiving the product | Optional |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Optional |
| Proof that your business is processing only CNP, or that you are EMV compliant | Optional |
| Signed Proof of Delivery or Services Rendered | Optional |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Optional |
| Device Name (if CNP) | Optional |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Required |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Optional |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Optional |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Optional |
| Evidence proving a link between the customer and the person receiving the product | Optional |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Optional |
| Proof that your business is processing only CNP, or that you are EMV compliant | Optional |
| Signed Proof of Delivery or Services Rendered | Optional |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Crucial |
| Customer Email | Required |
| Device ID (if CNP) | Optional |
| Device Name (if CNP) | Optional |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Crucial |
| Tracking Number | Recommended |
| Shipment Date | Recommended |
| Shipper/Carrier | Recommended |
| Order history/History of undisputed transactions for the same products | Crucial |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Optional |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Crucial |
| Evidence proving a link between the customer and the person receiving the product | Crucial |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Crucial |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Crucial |
| Proof that your business is processing only CNP, or that you are EMV compliant | Optional |
| Signed Proof of Delivery or Services Rendered | Recommended |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Recommended |
| Device Name (if CNP) | Recommended |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Recommended |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Recommended |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Recommended |
| Evidence proving a link between the customer and the person receiving the product | Recommended |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Recommended |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Optional |
| Proof that your business is processing only CNP, or that you are EMV compliant | Recommended |
| Signed Proof of Delivery or Services Rendered | Optional |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Recommended |
| Device Name (if CNP) | Recommended |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Recommended |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Recommended |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Recommended |
| Evidence proving a link between the customer and the person receiving the product | Recommended |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Recommended |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Optional |
| Proof that your business is processing only CNP, or that you are EMV compliant | Recommended |
| Signed Proof of Delivery or Services Rendered | Optional |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Recommended |
| Device Name (if CNP) | Recommended |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Recommended |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Recommended |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Recommended |
| Evidence proving a link between the customer and the person receiving the product | Recommended |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Recommended |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Optional |
| Proof that your business is processing only CNP, or that you are EMV compliant | Recommended |
| Signed Proof of Delivery or Services Rendered | Optional |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Recommended |
| Device Name (if CNP) | Recommended |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Crucial |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Crucial |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Crucial |
| Evidence proving a link between the customer and the person receiving the product | Crucial |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Crucial |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Optional |
| Proof that your business is processing only CNP, or that you are EMV compliant | Optional |
| Signed Proof of Delivery or Services Rendered | Optional |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Recommended |
| Device Name (if CNP) | Recommended |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Recommended |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Recommended |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Recommended |
| Evidence proving a link between the customer and the person receiving the product | Recommended |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Recommended |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Optional |
| Proof that your business is processing only CNP, or that you are EMV compliant | Recommended |
| Signed Proof of Delivery or Services Rendered | Optional |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Recommended |
| Device Name (if CNP) | Recommended |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Recommended |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Recommended |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Recommended |
| Evidence proving a link between the customer and the person receiving the product | Recommended |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Recommended |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Recommended |
| Proof that your business is processing only CNP, or that you are EMV compliant | Optional |
| Signed Proof of Delivery or Services Rendered | Recommended |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Recommended |
| Device Name (if CNP) | Recommended |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Optional |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Recommended |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Optional |
| Evidence proving a link between the customer and the person receiving the product | Optional |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Optional |
| Proof that your business is processing only CNP, or that you are EMV compliant | Optional |
| Signed Proof of Delivery or Services Rendered | Optional |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Recommended |
| Device Name (if CNP) | Recommended |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Optional |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Recommended |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Optional |
| Evidence proving a link between the customer and the person receiving the product | Optional |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Optional |
| Proof that your business is processing only CNP, or that you are EMV compliant | Optional |
| Signed Proof of Delivery or Services Rendered | Optional |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Optional |
| Device Name (if CNP) | Optional |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Optional |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Recommended |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Optional |
| Evidence proving a link between the customer and the person receiving the product | Optional |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Optional |
| Proof that your business is processing only CNP, or that you are EMV compliant | Optional |
| Signed Proof of Delivery or Services Rendered | Optional |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Optional |
| Device Name (if CNP) | Optional |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Optional |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Recommended |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Optional |
| Evidence proving a link between the customer and the person receiving the product | Optional |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Optional |
| Proof that your business is processing only CNP, or that you are EMV compliant | Optional |
| Signed Proof of Delivery or Services Rendered | Optional |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Optional |
| Device Name (if CNP) | Optional |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Recommended |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Recommended |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Optional |
| Evidence proving a link between the customer and the person receiving the product | Optional |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Optional |
| Proof that your business is processing only CNP, or that you are EMV compliant | Optional |
| Signed Proof of Delivery or Services Rendered | Optional |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Optional |
| Device Name (if CNP) | Optional |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Optional |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Recommended |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Optional |
| Evidence proving a link between the customer and the person receiving the product | Optional |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Optional |
| Proof that your business is processing only CNP, or that you are EMV compliant | Optional |
| Signed Proof of Delivery or Services Rendered | Optional |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Optional |
| Device Name (if CNP) | Optional |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Optional |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Recommended |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Optional |
| Evidence proving a link between the customer and the person receiving the product | Optional |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Optional |
| Proof that your business is processing only CNP, or that you are EMV compliant | Optional |
| Signed Proof of Delivery or Services Rendered | Optional |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Optional |
| Device Name (if CNP) | Optional |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Required |
| "Duplicate" Transaction Explanation | Required |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Recommended |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Recommended |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Optional |
| Evidence proving a link between the customer and the person receiving the product | Optional |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Optional |
| Proof that your business is processing only CNP, or that you are EMV compliant | Optional |
| Signed Proof of Delivery or Services Rendered | Optional |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Optional |
| Device Name (if CNP) | Optional |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Optional |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Recommended |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Optional |
| Evidence proving a link between the customer and the person receiving the product | Optional |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Optional |
| Proof that your business is processing only CNP, or that you are EMV compliant | Optional |
| Signed Proof of Delivery or Services Rendered | Optional |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Crucial |
| Device Name (if CNP) | Crucial |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Crucial |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Crucial |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Crucial |
| Delivery Confirmation (signature is NOT required) | Recommended |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Optional |
| Evidence proving a link between the customer and the person receiving the product | Crucial |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Crucial |
| Signed contract or order form | Crucial |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Optional |
| Proof that your business is processing only CNP, or that you are EMV compliant | Optional |
| Signed Proof of Delivery or Services Rendered | Recommended |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Recommended |
| Device Name (if CNP) | Recommended |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Optional |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Recommended |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Optional |
| Evidence proving a link between the customer and the person receiving the product | Optional |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Optional |
| Proof that your business is processing only CNP, or that you are EMV compliant | Optional |
| Signed Proof of Delivery or Services Rendered | Optional |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Optional |
| Device Name (if CNP) | Optional |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Optional |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Recommended |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Optional |
| Evidence proving a link between the customer and the person receiving the product | Optional |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Optional |
| Proof that your business is processing only CNP, or that you are EMV compliant | Optional |
| Signed Proof of Delivery or Services Rendered | Optional |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Optional |
| Device Name (if CNP) | Optional |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Optional |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Recommended |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Optional |
| Evidence proving a link between the customer and the person receiving the product | Optional |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Optional |
| Proof that your business is processing only CNP, or that you are EMV compliant | Optional |
| Signed Proof of Delivery or Services Rendered | Optional |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Optional |
| Device Name (if CNP) | Optional |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Optional |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Recommended |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Optional |
| Evidence proving a link between the customer and the person receiving the product | Optional |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Optional |
| Proof that your business is processing only CNP, or that you are EMV compliant | Optional |
| Signed Proof of Delivery or Services Rendered | Optional |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Optional |
| Device Name (if CNP) | Optional |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Required |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Optional |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Recommended |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Optional |
| Evidence proving a link between the customer and the person receiving the product | Optional |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Optional |
| Proof that your business is processing only CNP, or that you are EMV compliant | Optional |
| Signed Proof of Delivery or Services Rendered | Optional |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Optional |
| Device Name (if CNP) | Optional |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Optional |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Recommended |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Optional |
| Evidence proving a link between the customer and the person receiving the product | Optional |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Optional |
| Proof that your business is processing only CNP, or that you are EMV compliant | Optional |
| Signed Proof of Delivery or Services Rendered | Optional |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Optional |
| Device Name (if CNP) | Optional |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Required |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Optional |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Recommended |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Optional |
| Evidence proving a link between the customer and the person receiving the product | Optional |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Optional |
| Proof that your business is processing only CNP, or that you are EMV compliant | Optional |
| Signed Proof of Delivery or Services Rendered | Optional |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Crucial |
| Device Name (if CNP) | Crucial |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Crucial |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Crucial |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Crucial |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Optional |
| Evidence proving a link between the customer and the person receiving the product | Crucial |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Crucial |
| Signed contract or order form | Crucial |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Optional |
| Proof that your business is processing only CNP, or that you are EMV compliant | Optional |
| Signed Proof of Delivery or Services Rendered | Recommended |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Optional |
| Device Name (if CNP) | Optional |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Recommended |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Recommended |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Recommended |
| Evidence proving a link between the customer and the person receiving the product | Recommended |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Recommended |
| Proof that your business is processing only CNP, or that you are EMV compliant | Recommended |
| Signed Proof of Delivery or Services Rendered | Optional |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Optional |
| Device Name (if CNP) | Optional |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Recommended |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Recommended |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Recommended |
| Evidence proving a link between the customer and the person receiving the product | Recommended |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Recommended |
| Proof that your business is processing only CNP, or that you are EMV compliant | Recommended |
| Signed Proof of Delivery or Services Rendered | Recommended |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Optional |
| Device Name (if CNP) | Optional |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Crucial |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Recommended |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Crucial |
| Evidence proving a link between the customer and the person receiving the product | Crucial |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Crucial |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Crucial |
| Proof that your business is processing only CNP, or that you are EMV compliant | Optional |
| Signed Proof of Delivery or Services Rendered | Crucial |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Optional |
| Device Name (if CNP) | Optional |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Recommended |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Recommended |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Recommended |
| Evidence proving a link between the customer and the person receiving the product | Recommended |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Recommended |
| Proof that your business is processing only CNP, or that you are EMV compliant | Recommended |
| Signed Proof of Delivery or Services Rendered | Recommended |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Recommended |
| Device Name (if CNP) | Recommended |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Optional |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Recommended |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Optional |
| Evidence proving a link between the customer and the person receiving the product | Optional |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Optional |
| Proof that your business is processing only CNP, or that you are EMV compliant | Optional |
| Signed Proof of Delivery or Services Rendered | Optional |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Recommended |
| Device Name (if CNP) | Recommended |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Optional |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Recommended |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Optional |
| Evidence proving a link between the customer and the person receiving the product | Optional |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Optional |
| Proof that your business is processing only CNP, or that you are EMV compliant | Optional |
| Signed Proof of Delivery or Services Rendered | Optional |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Recommended |
| Device Name (if CNP) | Recommended |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Optional |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Recommended |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Optional |
| Evidence proving a link between the customer and the person receiving the product | Optional |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Optional |
| Proof that your business is processing only CNP, or that you are EMV compliant | Optional |
| Signed Proof of Delivery or Services Rendered | Optional |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Optional |
| Device Name (if CNP) | Optional |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Optional |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Recommended |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Optional |
| Evidence proving a link between the customer and the person receiving the product | Optional |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Optional |
| Proof that your business is processing only CNP, or that you are EMV compliant | Optional |
| Signed Proof of Delivery or Services Rendered | Optional |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Optional |
| Device Name (if CNP) | Optional |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Optional |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Recommended |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Optional |
| Evidence proving a link between the customer and the person receiving the product | Optional |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Optional |
| Proof that your business is processing only CNP, or that you are EMV compliant | Optional |
| Signed Proof of Delivery or Services Rendered | Optional |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Optional |
| Device Name (if CNP) | Optional |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Recommended |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Recommended |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Optional |
| Evidence proving a link between the customer and the person receiving the product | Optional |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Optional |
| Proof that your business is processing only CNP, or that you are EMV compliant | Optional |
| Signed Proof of Delivery or Services Rendered | Optional |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Optional |
| Device Name (if CNP) | Optional |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Optional |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Recommended |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Optional |
| Evidence proving a link between the customer and the person receiving the product | Optional |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Optional |
| Proof that your business is processing only CNP, or that you are EMV compliant | Optional |
| Signed Proof of Delivery or Services Rendered | Optional |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Optional |
| Device Name (if CNP) | Optional |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Optional |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Recommended |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Optional |
| Evidence proving a link between the customer and the person receiving the product | Optional |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Optional |
| Proof that your business is processing only CNP, or that you are EMV compliant | Optional |
| Signed Proof of Delivery or Services Rendered | Optional |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Optional |
| Device Name (if CNP) | Optional |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Required |
| "Duplicate" Transaction Explanation | Required |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Recommended |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Recommended |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Optional |
| Evidence proving a link between the customer and the person receiving the product | Optional |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Optional |
| Proof that your business is processing only CNP, or that you are EMV compliant | Optional |
| Signed Proof of Delivery or Services Rendered | Optional |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Optional |
| Device Name (if CNP) | Optional |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Optional |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Recommended |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Optional |
| Evidence proving a link between the customer and the person receiving the product | Optional |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Optional |
| Proof that your business is processing only CNP, or that you are EMV compliant | Optional |
| Signed Proof of Delivery or Services Rendered | Optional |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Crucial |
| Customer Email | Required |
| Device ID (if CNP) | Optional |
| Device Name (if CNP) | Optional |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Crucial |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Crucial |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Recommended |
| Delivery Confirmation (signature is NOT required) | Recommended |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Crucial |
| Evidence proving a link between the customer and the person receiving the product | Crucial |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Crucial |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Crucial |
| Proof that your business is processing only CNP, or that you are EMV compliant | Optional |
| Signed Proof of Delivery or Services Rendered | Recommended |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Optional |
| Device Name (if CNP) | Optional |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Optional |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Recommended |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Optional |
| Evidence proving a link between the customer and the person receiving the product | Optional |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Optional |
| Proof that your business is processing only CNP, or that you are EMV compliant | Optional |
| Signed Proof of Delivery or Services Rendered | Optional |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Optional |
| Device Name (if CNP) | Optional |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Optional |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Recommended |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Optional |
| Evidence proving a link between the customer and the person receiving the product | Optional |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Optional |
| Proof that your business is processing only CNP, or that you are EMV compliant | Optional |
| Signed Proof of Delivery or Services Rendered | Optional |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Optional |
| Device Name (if CNP) | Optional |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Recommended |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Recommended |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Optional |
| Evidence proving a link between the customer and the person receiving the product | Optional |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Optional |
| Proof that your business is processing only CNP, or that you are EMV compliant | Optional |
| Signed Proof of Delivery or Services Rendered | Optional |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Optional |
| Device Name (if CNP) | Optional |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Recommended |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Recommended |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Optional |
| Evidence proving a link between the customer and the person receiving the product | Optional |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Optional |
| Proof that your business is processing only CNP, or that you are EMV compliant | Optional |
| Signed Proof of Delivery or Services Rendered | Optional |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Optional |
| Device Name (if CNP) | Optional |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Required |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Optional |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Recommended |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Optional |
| Evidence proving a link between the customer and the person receiving the product | Optional |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Optional |
| Proof that your business is processing only CNP, or that you are EMV compliant | Optional |
| Signed Proof of Delivery or Services Rendered | Optional |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Optional |
| Device Name (if CNP) | Optional |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Optional |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Recommended |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Optional |
| Evidence proving a link between the customer and the person receiving the product | Optional |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Optional |
| Proof that your business is processing only CNP, or that you are EMV compliant | Optional |
| Signed Proof of Delivery or Services Rendered | Optional |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Optional |
| Customer Email | Required |
| Device ID (if CNP) | Optional |
| Device Name (if CNP) | Optional |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Required |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Recommended |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Optional |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Recommended |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Optional |
| Evidence proving a link between the customer and the person receiving the product | Optional |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Recommended |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Optional |
| Proof that your business is processing only CNP, or that you are EMV compliant | Optional |
| Signed Proof of Delivery or Services Rendered | Optional |
| Customer Name | Required |
|---|---|
| Billing Address | Required |
| Shipping Address (or the address where a service was provided) | Crucial |
| Customer Email | Required |
| Device ID (if CNP) | Optional |
| Device Name (if CNP) | Optional |
| Customer IP (if CNP) | Recommended |
| Device Location (if CNP) | Recommended |
| Receipt or message sent to the customer notifying them of the charge | Recommended |
| Product Description | Required |
| Evidence of a refund issued prior to the chargeback | Optional |
| Refund Amount (if a refund was issued) | Required |
| Card Exp Date | Recommended |
| Transaction ID | Recommended |
| "Duplicate" Transaction ID | Optional |
| "Duplicate" Transaction Explanation | Optional |
| Authorization ID | Recommended |
| Proof of CVV Match | Recommended |
| Proof of AVS Match | Crucial |
| Tracking Number | Optional |
| Shipment Date | Optional |
| Shipper/Carrier | Optional |
| Order history/History of undisputed transactions for the same products | Crucial |
| Attempt to Remedy Prior to CB (Customer Communication) | Recommended |
| Click To Accept T&C | Recommended |
| Terms & Conditions including cancellation/delivery/dispute/refund/return policy | Recommended |
| Web Images (landing page, product page, checkout page) | Recommended |
| Proof of usage or service provided (before and/or after date of disputed transaction) | Recommended |
| Delivery Confirmation (signature is NOT required) | Optional |
| Evidence that the person who signed for the product was the cardholder, or is known by the cardholder | Crucial |
| Evidence proving a link between the customer and the person receiving the product | Crucial |
| Proof that the cardholder's email, device, and/or card can be linked to their digital profile | Optional |
| Signed contract or order form | Crucial |
| Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder | Crucial |
| Proof that your business is processing only CNP, or that you are EMV compliant | Optional |
| Signed Proof of Delivery or Services Rendered | Recommended |
Updated 6 months ago