Net Promoter Score Dashboard

Overview

The NPS Dashboard helps to understand campaign results and provides quick access to NPS summary data. The reports include breakdowns of total survey responses, Total NPS scoring/segment trends, respondents by NPS category, and others. The data can be provided for Customers or Employees.

Contents

The NPS Dashboard includes the following sections:

• Net Promoter Score — Shows the current NPS value
• Promoters — Shows the current number of promoters
• Passives — Shows the current number of passives
• Detractors — Shows the current number of detractors
• NPS Over Time — Shows how NPS has changed over time (by month, quarter, and year)
• NPS Segments Over Time — Shows how NPS segments have changed over time (by month, quarter, and year)
• NPS Segments — Shows a breakdown of the current NPS by segments (by month, quarter, and year)
• Score Breakdown — Shows the distribution of the NPS