Overview
The NPS Dashboard helps to understand campaign results and provides quick access to NPS summary data. The reports include breakdowns of total survey responses, Total NPS scoring/segment trends, respondents by NPS category, and others. The data can be provided for Customers or Employees.
Contents
The NPS Dashboard includes the following sections:
- Net Promoter Score — Shows the current NPS value
- Promoters — Shows the current number of promoters
- Passives — Shows the current number of passives
- Detractors — Shows the current number of detractors
- NPS Over Time — Shows how NPS has changed over time (by month, quarter, and year)
- NPS Segments Over Time — Shows how NPS segments have changed over time (by month, quarter, and year)
- NPS Segments — Shows a breakdown of the current NPS by segments (by month, quarter, and year)
- Score Breakdown — Shows the distribution of the NPS
Updated about a year ago