Overview

The NPS Dashboard helps to understand campaign results and provides quick access to NPS summary data. The reports include breakdowns of total survey responses, Total NPS scoring/segment trends, respondents by NPS category, and others. The data can be provided for Customers or Employees.

Contents

The NPS Dashboard includes the following sections:

• Net Promoter Score — Shows the current NPS value
• Promoters — Shows the current number of promoters
• Passives — Shows the current number of passives
• Detractors — Shows the current number of detractors
• NPS Over Time — Shows how NPS has changed over time (by month, quarter, and year)
• NPS Segments Over Time — Shows how NPS segments have changed over time (by month, quarter, and year)
• NPS Segments — Shows a breakdown of the current NPS by segments (by month, quarter, and year)
• Score Breakdown — Shows the distribution of the NPS