Surcharges

A surcharge is an additional fee you can add to a transaction when your customer uses their card to complete a sale. You might use this fee to cover your costs related to card payments.

If you want to implement surcharging to pass those costs to your customers, please contact your account manager or merchant support. You will also want to familiarize yourself with the requirements, rules and applicability associated with surcharging.

Note: Surcharging needs to be activated within your BlueSnap account before it will be available with your NetSuite app. Once surcharging is enabled on your account, transactions must processed via the NetSuite External Checkout flow on the BlueSnap Checkout Page and Payment Link.

Setup

1. Create the Surcharge Income account: Setup → Accounting → Chart of Accounts → New.

   Purpose of Surcharge Income

   Surcharge income is designed to offset BlueSnap processing fees. As a result, the surcharge income account, and the corresponding processing-fee expense account, should net to zero on the profit and loss statement.

   Account Treatment

   No dedicated holding or clearing account is required. Both the base transaction record and the surcharge Cash Sale will post directly to the standard Undeposited Funds account.

2. Create the CC Surcharge item: Lists → Accounting → Items → New → Non-inventory Item for Sale

3. Configure the BlueSnap Payment Processing Profile

   The BlueSnap Payment Processing Profile is the payment processing profile's extension record. Open the Payment Processing Profile used for BlueSnap card payments (Setup → Accounting → Payment Processing Profiles) and edit its BlueSnap Connection sub-record, or open the connection record directly from its custom record list.

• Enable Surcharge → Enabled (checked)
• CC Surcharge Item → CC Surcharge from step 2

4. Verify the BlueSnap Transaction ID field is visible

   Prior to going live, open a Customer Payment, a Customer Deposit and a Cash Sale to
   confirm the BlueSnap Transaction ID field is present on the form. The plugin includes this value on every transaction it books so the reconciliation process and duplicate detection depend on it. If you are using a custom form and the value is hidden, go to Customize Form → Fields

5. Validate your setup with a test charge

Transaction Processing

Once surcharge handling is enabled, when your customer goes to make a payment BlueSnap will determine if the transaction qualifies for surcharging, and if it does, the surcharge amount will be displayed as a line item on the checkout page. Your customer will make a single payment that includes both the primary charge plus the surcharge.

Inside of NetSuite the single charge will be broken into two NetSuite records. The first is the primary charge for invoice/sales order and the second will be a cash sale representing the surcharge amount. For instance, if your customer had a $100 purchase plus a $3 surcharge they would be charged a single payment amount of $103 but in NetSuite this would be broken into the two NetSuite records. Both records will be located in the Undeposited Funds account, but the full $103 flows through the normal Bank Deposit reconciliation against the BlueSnap payout.

Refunds

When you need to refund your customer on a transaction where a surcharge was applied you'll need to complete this using the "Issue a Refund via BlueSnap" button.

Note: The typical refund process will not properly refund the surcharge amount.

To issue a refund, you select a payment or deposit you want to refund and you will see the button "Issue a Refund via BlueSnap" appear.

Once you select "Issue a Refund via BlueSnap" you'll be presented with a new screen to enter the amount to refund. On this page all the fields will be unavailable except for the "Base Refund Amount" field. The value you enter in this field is the amount you want to refund to your customer without the surcharge amount. For example, if the original sale was for $100, plus a $3.00 surcharge and you want to refund half the amount back to your shopper, you only enter $50.00 and the appropriate surcharge amount will be automatically calculated for you.

Note: If you've enabled the Multi-Location Inventory feature within your NetSuite account you will also be required to select the location for this refund to apply. The "Location" field will appear below the "Base Refund Amount" field.

Now that you've entered in the amount you wish to return to your customer, select the Refund button at the top of the page. Selecting this button will present a confirmation page so you can view the transaction before it's committed. Once you review, and approve the amount, simply press the Confirm & Issue Refund button to complete the transaction.

Troubleshooting