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Discover Chargeback Reason Codes Physical Goods
Reason Code 7030: Unauthorized Purchase Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Recommended Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Optional Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended Evidence proving a link between the customer and the person receiving the product Recommended Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code AA: Does Not Recognize Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Recommended Customer Email Required Device ID (if CNP) Recommended Device Name (if CNP) Recommended Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Recommended Shipment Date Recommended Shipper/Carrier Recommended Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Optional Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended Evidence proving a link between the customer and the person receiving the product Recommended Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Recommended
Reason Code AP: Recurring Payments Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Recommended Device Name (if CNP) Recommended Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Optional Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code AT: Authorization Non-Compliance Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Recommended Device Name (if CNP) Recommended Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Optional Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code AW: Altered Amount Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Optional Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code CD: Credit/Debit Posted Incorrectly Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Required Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Optional Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code DA: Declined Authorization Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Recommended Device Name (if CNP) Recommended Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Optional Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code DC: Dispute Compliance Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Recommended Device Name (if CNP) Recommended Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Optional Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended Evidence proving a link between the customer and the person receiving the product Recommended Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Recommended
Reason Code DP: Duplicate Processing Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Required "Duplicate" Transaction Explanation Required Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Optional Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code EX: Expired Card Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Optional Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code IC: Illegible Sales Data Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Optional Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code IN: Invalid Card Number Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Optional Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Recommended Signed Proof of Delivery or Services Rendered Optional
Reason Code LP: Late Presentation Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Optional Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code NA: No Authorization Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Recommended Device Name (if CNP) Recommended Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Optional Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code NC: Not Classified Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Recommended Customer Email Required Device ID (if CNP) Recommended Device Name (if CNP) Recommended Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Recommended Shipment Date Recommended Shipper/Carrier Recommended Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Optional Delivery Confirmation (signature is NOT required) Recommended Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended Evidence proving a link between the customer and the person receiving the product Recommended Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Recommended
Reason Code NF: Non-Receipt of Cash from ATM Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Recommended Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Recommended Shipment Date Recommended Shipper/Carrier Recommended Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Optional Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended Evidence proving a link between the customer and the person receiving the product Recommended Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Recommended
Reason Code PM: Paid by Other Means Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Optional Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code RG: Non-Receipt of Goods, Services, or Cash Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Recommended Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Recommended Shipment Date Recommended Shipper/Carrier Recommended Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Optional Delivery Confirmation (signature is NOT required) Recommended Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended Evidence proving a link between the customer and the person receiving the product Recommended Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Recommended
Reason Code RM: Cardholder Disputes Quality of Goods or Services Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Optional Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code RN2: Credit Not Processed Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Required Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Optional Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code UA01: Fraud – Card Present Transaction Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Recommended Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Recommended Shipment Date Recommended Shipper/Carrier Recommended Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Recommended Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended Evidence proving a link between the customer and the person receiving the product Recommended Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended Proof that your business is processing only CNP, or that you are EMV compliant Recommended Signed Proof of Delivery or Services Rendered Optional
Reason Code UA02: Fraud – Card Not Present Transaction Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Recommended Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Recommended Shipment Date Recommended Shipper/Carrier Recommended Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Recommended Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended Evidence proving a link between the customer and the person receiving the product Recommended Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended Proof that your business is processing only CNP, or that you are EMV compliant Recommended Signed Proof of Delivery or Services Rendered Optional
Reason Code UA05: Fraud – Chip Counterfeit Transaction Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Recommended Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Recommended Shipment Date Recommended Shipper/Carrier Recommended Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Recommended Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended Evidence proving a link between the customer and the person receiving the product Recommended Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended Proof that your business is processing only CNP, or that you are EMV compliant Recommended Signed Proof of Delivery or Services Rendered Optional
Reason Code UA06: Fraud – Chip and PIN Transaction Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Recommended Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Recommended Shipment Date Recommended Shipper/Carrier Recommended Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Recommended Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended Evidence proving a link between the customer and the person receiving the product Recommended Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended Proof that your business is processing only CNP, or that you are EMV compliant Recommended Signed Proof of Delivery or Services Rendered Optional
Reason Code UA10: Request Transaction Receipt (swiped card transactions) Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Recommended Shipment Date Recommended Shipper/Carrier Recommended Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Optional Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Recommended Signed Proof of Delivery or Services Rendered Optional
Reason Code UA11: Cardholder Claims Fraud (swiped transaction, no signature) Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Recommended Customer Email Required Device ID (if CNP) Recommended Device Name (if CNP) Recommended Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Recommended Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended Evidence proving a link between the customer and the person receiving the product Recommended Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended Proof that your business is processing only CNP, or that you are EMV compliant Recommended Signed Proof of Delivery or Services Rendered Optional
Digital Products or Services
Reason Code 7030: Unauthorized Purchase Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended Evidence proving a link between the customer and the person receiving the product Recommended Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code AA: Does Not Recognize Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Recommended Device Name (if CNP) Recommended Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended Evidence proving a link between the customer and the person receiving the product Recommended Proof that the cardholder's email, device, and/or card can be linked to their digital profile Recommended Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code AP: Recurring Payments Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Recommended Device Name (if CNP) Recommended Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code AT: Authorization Non-Compliance Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Recommended Device Name (if CNP) Recommended Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code AW: Altered Amount Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code CD: Credit/Debit Posted Incorrectly Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Required Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code DA: Declined Authorization Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Recommended Device Name (if CNP) Recommended Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code DC: Dispute Compliance Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Recommended Device Name (if CNP) Recommended Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code DP: Duplicate Processing Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Required "Duplicate" Transaction Explanation Required Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code EX: Expired Card Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code IC: Illegible Sales Data Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code IN: Invalid Card Number Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Recommended Signed Proof of Delivery or Services Rendered Optional
Reason Code LP: Late Presentation Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code NA: No Authorization Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Recommended Device Name (if CNP) Recommended Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code NC: Not Classified Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Recommended Device Name (if CNP) Recommended Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Recommended Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended Evidence proving a link between the customer and the person receiving the product Recommended Proof that the cardholder's email, device, and/or card can be linked to their digital profile Recommended Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Recommended
Reason Code NF: Non-Receipt of Cash from ATM Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Recommended Device Name (if CNP) Recommended Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Recommended Proof that the cardholder's email, device, and/or card can be linked to their digital profile Recommended Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Recommended
Reason Code PM: Paid by Other Means Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code RG: Non-Receipt of Goods, Services, or Cash Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Recommended Device Name (if CNP) Recommended Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Recommended Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Recommended Proof that the cardholder's email, device, and/or card can be linked to their digital profile Recommended Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Recommended
Reason Code RM: Cardholder Disputes Quality of Goods or Services Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code RN2: Credit Not Processed Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Required Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code UA01: Fraud – Card Present Transaction Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Recommended Device Name (if CNP) Recommended Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended Evidence proving a link between the customer and the person receiving the product Recommended Proof that the cardholder's email, device, and/or card can be linked to their digital profile Recommended Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Recommended Signed Proof of Delivery or Services Rendered Optional
Reason Code UA02: Fraud – Card Not Present Transaction Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Recommended Device Name (if CNP) Recommended Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended Evidence proving a link between the customer and the person receiving the product Recommended Proof that the cardholder's email, device, and/or card can be linked to their digital profile Recommended Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Recommended Signed Proof of Delivery or Services Rendered Optional
Reason Code UA05: Fraud – Chip Counterfeit Transaction Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Recommended Device Name (if CNP) Recommended Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended Evidence proving a link between the customer and the person receiving the product Recommended Proof that the cardholder's email, device, and/or card can be linked to their digital profile Recommended Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Recommended Signed Proof of Delivery or Services Rendered Optional
Reason Code UA06: Fraud – Chip and PIN Transaction Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Recommended Device Name (if CNP) Recommended Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended Evidence proving a link between the customer and the person receiving the product Recommended Proof that the cardholder's email, device, and/or card can be linked to their digital profile Recommended Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Recommended Signed Proof of Delivery or Services Rendered Optional
Reason Code UA10: Request Transaction Receipt (swiped card transactions) Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Recommended Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Recommended Signed Proof of Delivery or Services Rendered Optional
Reason Code UA11: Cardholder Claims Fraud (swiped transaction, no signature) Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Recommended Device Name (if CNP) Recommended Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended Evidence proving a link between the customer and the person receiving the product Recommended Proof that the cardholder's email, device, and/or card can be linked to their digital profile Recommended Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Recommended Signed Proof of Delivery or Services Rendered Optional
Offline Services
Reason Code 7030: Unauthorized Purchase Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Recommended Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended Evidence proving a link between the customer and the person receiving the product Recommended Proof that the cardholder's email, device, and/or card can be linked to their digital profile Recommended Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code AA: Does Not Recognize Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Recommended Customer Email Required Device ID (if CNP) Recommended Device Name (if CNP) Recommended Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended Evidence proving a link between the customer and the person receiving the product Recommended Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code AP: Recurring Payments Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Recommended Device Name (if CNP) Recommended Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code AT: Authorization Non-Compliance Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Recommended Device Name (if CNP) Recommended Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code AW: Altered Amount Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code CD: Credit/Debit Posted Incorrectly Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Required Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code DA: Declined Authorization Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Recommended Device Name (if CNP) Recommended Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code DC: Dispute Compliance Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Recommended Device Name (if CNP) Recommended Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code DP: Duplicate Processing Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Required "Duplicate" Transaction Explanation Required Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code EX: Expired Card Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code IC: Illegible Sales Data Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code IN: Invalid Card Number Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Recommended Signed Proof of Delivery or Services Rendered Optional
Reason Code LP: Late Presentation Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code NA: No Authorization Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Recommended Device Name (if CNP) Recommended Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code NC: Not Classified Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Recommended Device Name (if CNP) Recommended Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Recommended Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Recommended Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Recommended
Reason Code NF: Non-Receipt of Cash from ATM Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Recommended Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended Evidence proving a link between the customer and the person receiving the product Recommended Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Recommended
Reason Code PM: Paid by Other Means Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code RG: Non-Receipt of Goods, Services, or Cash Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Recommended Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Recommended Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended Evidence proving a link between the customer and the person receiving the product Recommended Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Recommended
Reason Code RM: Cardholder Disputes Quality of Goods or Services Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code RN2: Credit Not Processed Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Required Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code UA01: Fraud – Card Present Transaction Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended Evidence proving a link between the customer and the person receiving the product Recommended Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended Proof that your business is processing only CNP, or that you are EMV compliant Recommended Signed Proof of Delivery or Services Rendered Optional
Reason Code UA02: Fraud – Card Not Present Transaction Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended Evidence proving a link between the customer and the person receiving the product Recommended Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended Proof that your business is processing only CNP, or that you are EMV compliant Recommended Signed Proof of Delivery or Services Rendered Optional
Reason Code UA05: Fraud – Chip Counterfeit Transaction Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended Evidence proving a link between the customer and the person receiving the product Recommended Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended Proof that your business is processing only CNP, or that you are EMV compliant Recommended Signed Proof of Delivery or Services Rendered Optional
Reason Code UA06: Fraud – Chip and PIN Transaction Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended Evidence proving a link between the customer and the person receiving the product Recommended Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended Proof that your business is processing only CNP, or that you are EMV compliant Recommended Signed Proof of Delivery or Services Rendered Optional
Reason Code UA10: Request Transaction Receipt (swiped card transactions) Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Recommended Signed Proof of Delivery or Services Rendered Optional
Reason Code UA11: Cardholder Claims Fraud (swiped transaction, no signature) Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Recommended Device Name (if CNP) Recommended Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended Evidence proving a link between the customer and the person receiving the product Recommended Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended Proof that your business is processing only CNP, or that you are EMV compliant Recommended Signed Proof of Delivery or Services Rendered Optional
