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Mastercard Chargeback Reason Codes Physical Goods
Reason Code 4808: Account Number Not on File Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Optional Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code 4808: Authorization-Related Chargeback Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Recommended Device Name (if CNP) Recommended Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Optional Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code 4808: Cardholder-Activated Terminal (CAT) 3 Device Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Optional Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Recommended Signed Proof of Delivery or Services Rendered Optional
Reason Code 4808: Expired Chargeback Protection Period Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Optional Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code 4808: Multiple Authorization Requests Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Recommended Device Name (if CNP) Recommended Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Optional Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Recommended Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code 4808: Required Authorization Not Obtained Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Optional Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code 4808: Warning Bulletin File Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Recommended Customer Email Required Device ID (if CNP) Recommended Device Name (if CNP) Recommended Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended Evidence proving a link between the customer and the person receiving the product Recommended Proof that the cardholder's email, device, and/or card can be linked to their digital profile Recommended Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Recommended
Reason Code 4834: ATM Disputes Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Recommended Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Optional Device Location (if CNP) Optional Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Optional Delivery Confirmation (signature is NOT required) Recommended Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended Evidence proving a link between the customer and the person receiving the product Recommended Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Recommended
Reason Code 4834: Duplication/Paid by Other Means Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Required "Duplicate" Transaction Explanation Required Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Optional Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code 4834: Late Presentment Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Optional Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code 4834: Loss, Theft, or Damages Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Recommended Customer Email Required Device ID (if CNP) Recommended Device Name (if CNP) Recommended Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Optional Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended Evidence proving a link between the customer and the person receiving the product Recommended Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Recommended
Reason Code 4834: Point of Interaction Error Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Optional Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code 4834: Point-of-Interaction Currency Conversion Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Optional Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code 4834: Transaction Amount Differs Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Optional Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code 4837: No Cardholder Authorization Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Recommended Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Recommended Shipment Date Recommended Shipper/Carrier Recommended Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Recommended Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended Evidence proving a link between the customer and the person receiving the product Recommended Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code 4849: Questionable Merchant Activity Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended Evidence proving a link between the customer and the person receiving the product Recommended Proof that the cardholder's email, device, and/or card can be linked to their digital profile Recommended Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Recommended Signed Proof of Delivery or Services Rendered Optional
Reason Code 4850: Installment Billing Dispute (Participating Countries Only) Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Recommended Device Name (if CNP) Recommended Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Recommended Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Recommended Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Recommended
Reason Code 4853: Addendum Dispute Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Optional Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code 4853: Cardholder Dispute of a Recurring Transaction Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Recommended Device Name (if CNP) Recommended Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Optional Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code 4853: Counterfeit Goods Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Optional Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code 4853: Credit Not Processed Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Required Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Optional Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code 4853: Credit Posted as a Purchase Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Required Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Optional Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code 4853: Goods or Services Not Provided Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Recommended Customer Email Required Device ID (if CNP) Recommended Device Name (if CNP) Recommended Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Recommended Shipment Date Recommended Shipper/Carrier Recommended Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Optional Delivery Confirmation (signature is NOT required) Recommended Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended Evidence proving a link between the customer and the person receiving the product Recommended Proof that the cardholder's email, device, and/or card can be linked to their digital profile Recommended Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Recommended
Reason Code 4853: Goods/Services not as Described or Defective Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Optional Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code 4853: No-Show Hotel Charge Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Optional Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended Evidence proving a link between the customer and the person receiving the product Recommended Proof that the cardholder's email, device, and/or card can be linked to their digital profile Recommended Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Recommended
Reason Code 4853: Transaction Did Not Complete Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Optional Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code 4854: Cardholder Dispute Not Classified Elsewhere Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Recommended Customer Email Required Device ID (if CNP) Recommended Device Name (if CNP) Recommended Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Recommended Shipment Date Recommended Shipper/Carrier Recommended Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Optional Delivery Confirmation (signature is NOT required) Recommended Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended Evidence proving a link between the customer and the person receiving the product Recommended Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Recommended
Reason Code 4870: EMV Chip Liability Shift Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Optional Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Recommended Signed Proof of Delivery or Services Rendered Optional
Reason Code 4871: EMV Chip/PIN Liability Shift Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Optional Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Recommended Signed Proof of Delivery or Services Rendered Optional
Reason Code 4899: Domestic Chargeback Dispute (Europe Region Only) Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Recommended Customer Email Required Device ID (if CNP) Recommended Device Name (if CNP) Recommended Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Recommended Shipment Date Recommended Shipper/Carrier Recommended Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Optional Delivery Confirmation (signature is NOT required) Recommended Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Digital Products or Services
Reason Code 4808: Account Number Not on File Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code 4808: Authorization-Related Chargeback Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Recommended Device Name (if CNP) Recommended Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code 4808: Cardholder-Activated Terminal (CAT) 3 Device Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Recommended Signed Proof of Delivery or Services Rendered Optional
Reason Code 4808: Expired Chargeback Protection Period Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code 4808: Multiple Authorization Requests Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Recommended Device Name (if CNP) Recommended Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Recommended Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code 4808: Required Authorization Not Obtained Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Recommended Device Name (if CNP) Recommended Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code 4808: Warning Bulletin File Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Recommended Device Name (if CNP) Recommended Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended Evidence proving a link between the customer and the person receiving the product Recommended Proof that the cardholder's email, device, and/or card can be linked to their digital profile Recommended Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Recommended
Reason Code 4834: ATM Disputes Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Optional Device Location (if CNP) Optional Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended Evidence proving a link between the customer and the person receiving the product Recommended Proof that the cardholder's email, device, and/or card can be linked to their digital profile Recommended Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Recommended
Reason Code 4834: Duplication/Paid by Other Means Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Required "Duplicate" Transaction Explanation Required Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code 4834: Late Presentment Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code 4834: Loss, Theft, or Damages Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Recommended Device Name (if CNP) Recommended Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended Evidence proving a link between the customer and the person receiving the product Recommended Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Recommended
Reason Code 4834: Point of Interaction Error Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code 4834: Point-of-Interaction Currency Conversion Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code 4834: Transaction Amount Differs Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code 4837: No Cardholder Authorization Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Recommended Device Name (if CNP) Recommended Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended Evidence proving a link between the customer and the person receiving the product Recommended Proof that the cardholder's email, device, and/or card can be linked to their digital profile Recommended Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code 4849: Questionable Merchant Activity Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended Evidence proving a link between the customer and the person receiving the product Recommended Proof that the cardholder's email, device, and/or card can be linked to their digital profile Recommended Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Recommended Signed Proof of Delivery or Services Rendered Optional
Reason Code 4850: Installment Billing Dispute (Participating Countries Only) Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Recommended Device Name (if CNP) Recommended Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Recommended Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Recommended Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Recommended
Reason Code 4853: Addendum Dispute Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Recommended Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code 4853: Cardholder Dispute of a Recurring Transaction Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Recommended Device Name (if CNP) Recommended Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code 4853: Counterfeit Goods Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code 4853: Credit Not Processed Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Required Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code 4853: Credit Posted as a Purchase Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Required Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code 4853: Digital Product or Services $25 or less Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Recommended Device Name (if CNP) Recommended Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Recommended Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended Evidence proving a link between the customer and the person receiving the product Recommended Proof that the cardholder's email, device, and/or card can be linked to their digital profile Recommended Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code 4853: Goods or Services Not Provided Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Recommended Device Name (if CNP) Recommended Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Recommended Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended Evidence proving a link between the customer and the person receiving the product Recommended Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Recommended
Reason Code 4853: Goods/Services not as Described or Defective Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code 4853: No-Show Hotel Charge Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended Evidence proving a link between the customer and the person receiving the product Recommended Proof that the cardholder's email, device, and/or card can be linked to their digital profile Recommended Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Recommended
Reason Code 4853: Transaction Did Not Complete Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code 4854: Cardholder Dispute Not Classified Elsewhere Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Recommended Device Name (if CNP) Recommended Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended Evidence proving a link between the customer and the person receiving the product Recommended Proof that the cardholder's email, device, and/or card can be linked to their digital profile Recommended Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code 4870: EMV Chip Liability Shift Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Recommended Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Recommended Signed Proof of Delivery or Services Rendered Optional
Reason Code 4871: EMV Chip/PIN Liability Shift Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Recommended Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Recommended Signed Proof of Delivery or Services Rendered Optional
Reason Code 4899: Domestic Chargeback Dispute (Europe Region Only) Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Recommended Device Name (if CNP) Recommended Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Recommended Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended Evidence proving a link between the customer and the person receiving the product Recommended Proof that the cardholder's email, device, and/or card can be linked to their digital profile Recommended Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Offline Services
Reason Code 4808: Account Number Not on File Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code 4808: Cardholder-Activated Terminal (CAT) 3 Device Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Recommended Signed Proof of Delivery or Services Rendered Optional
Reason Code 4808: Expired Chargeback Protection Period Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code 4808: Multiple Authorization Requests Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Recommended Device Name (if CNP) Recommended Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Recommended Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code 4808: Required Authorization Not Obtained Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code 4808: Warning Bulletin File Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Recommended Customer Email Required Device ID (if CNP) Recommended Device Name (if CNP) Recommended Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended Evidence proving a link between the customer and the person receiving the product Recommended Proof that the cardholder's email, device, and/or card can be linked to their digital profile Recommended Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Recommended
Reason Code 4834: ATM Disputes Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Recommended Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Optional Device Location (if CNP) Optional Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Recommended Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended Evidence proving a link between the customer and the person receiving the product Recommended Proof that the cardholder's email, device, and/or card can be linked to their digital profile Recommended Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Recommended
Reason Code 4834: Duplication/Paid by Other Means Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Required "Duplicate" Transaction Explanation Required Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code 4834: Late Presentment Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code 4834: Loss, Theft, or Damages Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Recommended Customer Email Required Device ID (if CNP) Recommended Device Name (if CNP) Recommended Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended Evidence proving a link between the customer and the person receiving the product Recommended Proof that the cardholder's email, device, and/or card can be linked to their digital profile Recommended Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Recommended
Reason Code 4834: Point of Interaction Error Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code 4834: Point-of-Interaction Currency Conversion Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code 4834: Transaction Amount Differs Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code 4837: No Cardholder Authorization Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Recommended Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended Evidence proving a link between the customer and the person receiving the product Recommended Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code 4849: Questionable Merchant Activity Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended Evidence proving a link between the customer and the person receiving the product Recommended Proof that the cardholder's email, device, and/or card can be linked to their digital profile Recommended Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Recommended Signed Proof of Delivery or Services Rendered Optional
Reason Code 4850: Installment Billing Dispute (Participating Countries Only) Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Recommended Device Name (if CNP) Recommended Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Recommended Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Recommended Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Recommended
Reason Code 4853: Addendum Dispute Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code 4853: Cardholder Dispute of a Recurring Transaction Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Recommended Device Name (if CNP) Recommended Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code 4853: Counterfeit Goods Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code 4853: Credit Not Processed Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Required Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code 4853: Credit Posted as a Purchase Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Required Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code 4853: Goods or Services Not Provided Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Recommended Customer Email Required Device ID (if CNP) Recommended Device Name (if CNP) Recommended Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Recommended Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended Evidence proving a link between the customer and the person receiving the product Recommended Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Recommended
Reason Code 4853: Goods/Services not as Described or Defective Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code 4853: No-Show Hotel Charge Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Recommended Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended Evidence proving a link between the customer and the person receiving the product Recommended Proof that the cardholder's email, device, and/or card can be linked to their digital profile Recommended Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Recommended
Reason Code 4853: Transaction Did Not Complete Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Optional Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code 4854: Cardholder Dispute Not Classified Elsewhere Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Recommended Device Name (if CNP) Recommended Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended Evidence proving a link between the customer and the person receiving the product Recommended Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended Proof that your business is processing only CNP, or that you are EMV compliant Optional Signed Proof of Delivery or Services Rendered Optional
Reason Code 4870: EMV Chip Liability Shift Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Recommended Signed Proof of Delivery or Services Rendered Optional
Reason Code 4871: EMV Chip/PIN Liability Shift Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Optional Customer Email Required Device ID (if CNP) Optional Device Name (if CNP) Optional Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Optional Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional Evidence proving a link between the customer and the person receiving the product Optional Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional Proof that your business is processing only CNP, or that you are EMV compliant Recommended Signed Proof of Delivery or Services Rendered Optional
Reason Code 4899: Domestic Chargeback Dispute (Europe Region Only) Customer Name Required Billing Address Required Shipping Address (or the address where a service was provided) Recommended Customer Email Required Device ID (if CNP) Recommended Device Name (if CNP) Recommended Customer IP (if CNP) Recommended Device Location (if CNP) Recommended Receipt or message sent to the customer notifying them of the charge Recommended Product Description Required Evidence of a refund issued prior to the chargeback Optional Refund Amount (if a refund was issued) Required Card Exp Date Recommended Transaction ID Recommended "Duplicate" Transaction ID Optional "Duplicate" Transaction Explanation Optional Authorization ID Recommended Proof of CVV Match Recommended Proof of AVS Match Recommended Tracking Number Optional Shipment Date Optional Shipper/Carrier Optional Order history/History of undisputed transactions for the same products Recommended Attempt to Remedy Prior to CB (Customer Communication) Recommended Click To Accept T&C Recommended Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended Web Images (landing page, product page, checkout page) Recommended Proof of usage or service provided (before and/or after date of disputed transaction) Recommended Delivery Confirmation (signature is NOT required) Recommended Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended Evidence proving a link between the customer and the person receiving the product Recommended Proof that the cardholder's email, device, and/or card can be linked to their digital profile Recommended Signed contract or order form Recommended Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended Proof that your business is processing only CNP, or that you are EMV compliant Recommended Signed Proof of Delivery or Services Rendered Recommended
