BlueSnap Reporting

With BlueSnap's reporting and analytics capabilities, you can dive into the critical eCommerce data that drives your business, and get insights to help you boost conversions.

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On the go? Use our mobile app!

The BlueSnap mobile app is available for download from Apple App Store and Google Play Store. It’s a great way to keep up to date with account activity while on the go.

You can view reports, search for orders, issue refunds, and cancel subscriptions.
For more information, click here.


Accessing reports

Online

We provide online reporting capabilities, with the option to download reports, right in the BlueSnap Merchant Console. To access all reports, go to Account Activity > Reports in the Merchant Console. In addition, an overview of your account's sales and conversions is available at Account Activity > Dashboard (see Dashboard).

Reporting API

Pull any payment data right from the Reporting API, parse it according to your needs or push it to your third-party reporting tools. This API provides the ultimate reporting flexibility and accessibility. Learn more about the Reporting API.


Available reports

This section provides an overview of the reports available to you via the BlueSnap Console and the Reporting API. More information on any of these reports can be found in the left-hand menu: Click a specific report to view a detailed description and a list of all its parameters.

Data availability

Real-time transaction data is available in the Recent Activities report.

All other reports have a time delay. See the specific report in the left-hand menu to learn more.

Sales, Refunds, and Chargebacks reports

Accurately track the life-cycle of your customer base with the following reports about your sales and revenue.

ACH/Direct Debit Report

Track your ACH/Electronic Check and SEPA Direct Debit transactions and their associated invoice statuses. Learn more

Affiliate Sales Summary

Stay up-to-date on affiliates with this report containing details on total sales, commission, and more. Learn more

Declined Transactions

Obtain details about each card transaction declined by the issuing bank, including the date, decline reason, transaction amount, and shopper info. This information is helpful when you need to reach out to shoppers with declined payments. Learn more

Recent Activities

Stay informed of all transactions that occurred in the last 24 hours with details such as sale amount, payment type, and shopper info. Data posted in real time. Learn more.

Sales by Product & Currency

Track sales by product and authorization currency to understand how purchase behavior relates to your product catalog. Learn more

Transaction Detail

Obtain detailed information, such as shopper and payment info, about your sale, refund, and chargeback transactions. Learn more

Transactions by Product & Currency

Track sale, refund, and chargeback transactions by product and authorization currency to understand how certain transaction types relate to your product catalog. Learn more

Vendor Details

If you are a Marketplace, you can use this report to obtain details about your vendors, including their account balance, status, and payout currency. Learn more

Finance reports

The following reports can help simplify your payout reconciliation process whether it’s performed daily, weekly, monthly, or some other interval.

Account Balance

Obtain details about your current account balance (the funds that have not been paid out yet) in each of your payout currencies. Learn more

Payout Detail

Retrieve transaction-level payout details helpful when reconciling the processing fees charged by BlueSnap with the transactions you processed. Learn more

Subscriptions reports

Use these reports to track your active and canceled subscriptions, as well as Account Updater results.

Account Updater (BlueSnap Vault Cards)

If you are using BlueSnap's vault to store card data, you can use this report to obtain details about updated cards, such as the update date and results. Learn more

Account Updater (Merchant Vault Cards)

If you are vaulting your own credit card numbers, you can use this report to obtain details about your Account Updater requests, such as the update status and response codes. Learn more.

Active Subscriptions

Obtain details for all active subscriptions, including shopper email and name, and the next subscription charge date. Learn more.

Canceled Subscriptions

Obtain details for all canceled subscriptions, including price, shopper, and cancellation details. Learn more

Cleanse reports

Cleanse reports provide comprehensive insight into your sales, chargeback, and refunded transactions and how they relate a variety of factors, such as device country and language. Learn more

Payment Conversions reports

Payment Conversions reports provide an in-depth analysis into your authorization results. Any report view can be run for one-time or recurring charges. Learn more

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Dashboard

In your BlueSnap Console, the view under Account Activity > Dashboard provides a summary of key statistics about your account's sales and conversions

The default view is set to show all your transactions and their associated currencies over the last month. You can change the view to show specific currencies or time periods in order to focus on a certain segment of transactions.

Sales & Chargebacks

The Sales & Chargebacks section provides the total sales amounts, transactions, and chargebacks for the time period selected. If you select All currencies, the chart will display a line for each of your top four currencies, plus one line for all other currencies together, and another line for the total. The totals are displayed in USD.

Note: The chargeback rate is the chargeback count divided by the transaction count.

Important Reporting Note

Transaction Count does not include card verification requests ($0.00 Auth)

Payment Conversions

The Payment Conversions section provides in-depth analysis into your processing rates by looking at first time sales and conversion rates. You can then make any necessary adjustments in order to improve conversion success.

Data availability

There is currently a time delay of 2-3 hours for report data, meaning that you will not see data for transactions that took place within the last 3 hours.


Exporting reports

You can export reports to CSV by clicking the Download icon on the report page in your BlueSnap Console.

Displaying special characters

Due to an Excel limitation, special characters in CSV fields sometimes are not displayed properly in Excel. To display these characters, follow these steps on a Windows computer:

  1. In Excel, click File > New.
  2. Click the Data tab, select the From Text option, and select the CSV you file you downloaded from BlueSnap.
  3. In the Text Import Wizard, select Delimited, choose the 65001 : Unicode (UTF-8) file origin and select Comma.
  4. Click Finish and OK, and your data will then be correctly displayed.

For Macs

If you are using a Mac, use the Numbers application instead of Excel, and the characters will display properly.

BlueSnap Reporting