Merchant Configurable Service Setup & Reporting

The Merchant Configurable fraud prevention service provides a set of risk threshold rules, in addition to the AVS and CVV rules, that you can enable and customize to match your specific business model, reduce fraud, and maximize good order acceptance. You can then use BlueSnap’s Stopped Fraud report to track all orders that were declined based on one of your customized rules.

Enrolling

This service is available to all merchants for a monthly fee. To enroll, follow these steps:

  1. In the Merchant Console, go to Settings > Fraud Settings and click Click here to change your fraud level.

  2. A popup will appear describing Merchant Configurable. Click Change Now.

  3. When you're prompted to confirm your decision, click OK.

Enabling risk threshold rules

Follow these steps to enable and customize your fraud rules:

  1. In the Merchant Console, go to Settings > Fraud Settings.

  2. Scroll down to the Merchant Configurable Thresholds.

  3. Select a category of fraud rules from the menu on the left. Rules with a checkmark next to them are currently enabled.

  1. Select a specific rule to modify. A description of all the available rules can be found in the table below.

  2. Check the Enabled checkbox.

  3. Configure the threshold with your desired criteria.

  4. Click Update Threshold. A notification will confirm the rule has been saved.

Available Merchant Configurable thresholds

Rule
Description

Credit Card 1 Hour Count Decline Threshold

Decline the transaction if the number of transactions (attempted or completed) with the same credit card in the last hour exceeds the value specified.

This rule would prevent someone from retrying the same credit card multiple times.

Credit Card Order Velocity with Bank Auth=Approve 1 Hour Count

Decline the transaction if the number of transactions with the same Credit Card with a bank auth or approve in the last hour exceeds the value specified.

When a stolen card is used successfully, it's common to see orders submitted in a high velocity to maximize value before the card is reported stolen.

Credit Card Order Velocity with Bank Auth=Decline 1 Hour Count

Decline the transaction if the number of transactions with the same Credit Card with a bank auth of decline in the last hour exceeds the value specified.

This rule would prevent the ability to place orders after the bank had declined one or more attempts. Multiple attempts could indicate the person is trying to guess the CVV or expiration date

Device Fingerprint 1 Hour Count Decline Threshold

Decline the transaction if the number of transactions (attempted or completed) with the same device fingerprint in the last hour exceeds the value specified.

Use this rule to limit how many transactions can be place from the same device even if shopper is using multiple credit cards.

Device Fingerprint Order Velocity with Bank Auth=Approve 1 Hour Count

Decline the transaction if the number of transactions with the same Device Fingerprint with a bank approval in the last hour exceeds the value specified.

This rule evaluates successful transactions from the same device instead of the same credit card.

Device Fingerprint Order Velocity with Bank Auth=Decline 1 Hour Count

Decline the transaction if the number of transactions with the same Device Fingerprint with a bank decline in the last hour exceeds the value specified.

This rule evaluates decline transactions from the same device instead of the same credit card.

Device IP 1 Hour Count Decline Threshold

Decline the transaction if the number of transactions with the same device IP in the last hour exceeds the value specified. If enabled, you must select a value greater than zero.

Use this rule to limit how many transactions can be place from the same IP address if shopper is using multiple credit cards and devices.

Device IP Country Decline List

Decline the transaction if the device IP country matches any of the values selected.

Use this rule to stop transactions when the person making an order is in a high risk country, even when they have a card issued in a low risk country. For example, a fraud ring operating in one country could have stolen credit cards issued from another country.

Device IP to Billing Distance Decline Threshold

Decline the transaction if the distance from the device IP to the billing address exceeds the value specified.

Useful to stop orders when the customer’s IP address is a minimum distance away from the billing address provided. Depending on your product and customer behavior, this could be an indicator of unauthorized card use.

Email Address 24 Hour Count Decline Threshold

Decline the transaction if the number of transactions (attempted or completed) with the same billing email address in the last 24 hours exceeds the value specified.

Use this rule to restrict purchases per email address. Useful if you are running promotions restricted to 1 order per email, or to detect when multiple devices, IP addresses, and credit cards are used by linking all orders to the same email address.

High Fraud Risk Decline Filter

Every order will be scored from 0 to 99 by our system, where 0 is the least risky and 99 is most risky. If enabled, this rule will decline transactions with a score greater than 89.

A simple way to implement additional fraud prevention by using in conjunction with, or instead of, the other rules. The order velocity, shopper location, payment country, billing address, & shipping address are all factored into the fraud score.

Kount Risk Score

Decline transaction if Kount Risk Score is higher than specified value

Used in place of High Fraud Risk Decline Filter. Adjust the fraud score threshold up or down to balance false positives and stop fraud.

Network Type Decline List

Decline the transaction if the network type used by a shopper’s device matches any of the values selected.

Anonymous network usage can be a fraud indicator. Depending on your product, you want to prohibit sales from public networks such as a High School or Library.

Order Total Amount Decline Threshold

Decline the transaction if the total amount (in USD) for the order exceeds the value specified.

If your typical order size is $50 - $100, you might decline an order for $10,000 until you contact the cardholder to verify the purchase.

Payment Country and Device Country No-Match

Decline the transaction if the Payment Country and Device Country are not an exact match.

A shopper has a credit card issued in one country and is physically located in another when they place the order. Depending on your product and customer behavior, this could be an indicator of unauthorized card use.

Payment Country and IP Country No-Match

Decline the transaction if the Payment Country and IP Country are not an exact match.

A shopper has a credit card issued in one country and is physically located in another when they place the order. Depending on your product and customer behavior, this could be an indicator of unauthorized card use

Payment Country Decline List

Decline the transaction if the BIN country matches any of the values selected. A BIN can be either the first 4 or 6 digits of a credit card number, and represents the location of the bank that issued the payment card. The BIN country is only available when a credit card was used for the transaction.

If you've identified a particular country where you're experiencing a high volume of bad orders, or chargebacks, you can use this to stop all orders from that country

Shipping Address Country Decline List

Decline the transaction if the shipping address country matches any of the values selected.

Useful to restrict your shipping options. When shoppers can enter any shipping country into the order form, this rule can be used to stop orders being shipped to certain countries.

Merchant Configurable Service Setup & Reporting