Discover Chargeback Reason Codes
Discover Chargeback Reason Codes
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Recommended |
Customer Email |
Required |
Device ID (if CNP) |
Optional |
Device Name (if CNP) |
Optional |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Optional |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Optional |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Recommended |
Evidence proving a link between the customer and the person receiving the product |
Recommended |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Recommended |
Proof that your business is processing only CNP, or that you are EMV compliant |
Optional |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Recommended |
Customer Email |
Required |
Device ID (if CNP) |
Recommended |
Device Name (if CNP) |
Recommended |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Recommended |
Shipment Date |
Recommended |
Shipper/Carrier |
Recommended |
Order history/History of undisputed transactions for the same products |
Recommended |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Optional |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Recommended |
Evidence proving a link between the customer and the person receiving the product |
Recommended |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Recommended |
Proof that your business is processing only CNP, or that you are EMV compliant |
Optional |
Signed Proof of Delivery or Services Rendered |
Recommended |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Recommended |
Device Name (if CNP) |
Recommended |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Recommended |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Optional |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Optional |
Evidence proving a link between the customer and the person receiving the product |
Optional |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Optional |
Proof that your business is processing only CNP, or that you are EMV compliant |
Optional |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Recommended |
Device Name (if CNP) |
Recommended |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Optional |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Optional |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Optional |
Evidence proving a link between the customer and the person receiving the product |
Optional |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Optional |
Proof that your business is processing only CNP, or that you are EMV compliant |
Optional |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Optional |
Device Name (if CNP) |
Optional |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Optional |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Optional |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Optional |
Evidence proving a link between the customer and the person receiving the product |
Optional |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Optional |
Proof that your business is processing only CNP, or that you are EMV compliant |
Optional |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Optional |
Device Name (if CNP) |
Optional |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Required |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Optional |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Optional |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Optional |
Evidence proving a link between the customer and the person receiving the product |
Optional |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Optional |
Proof that your business is processing only CNP, or that you are EMV compliant |
Optional |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Recommended |
Device Name (if CNP) |
Recommended |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Optional |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Optional |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Optional |
Evidence proving a link between the customer and the person receiving the product |
Optional |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Optional |
Proof that your business is processing only CNP, or that you are EMV compliant |
Optional |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Recommended |
Device Name (if CNP) |
Recommended |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Optional |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Optional |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Recommended |
Evidence proving a link between the customer and the person receiving the product |
Recommended |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Recommended |
Proof that your business is processing only CNP, or that you are EMV compliant |
Optional |
Signed Proof of Delivery or Services Rendered |
Recommended |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Optional |
Device Name (if CNP) |
Optional |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Required |
"Duplicate" Transaction Explanation |
Required |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Recommended |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Optional |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Optional |
Evidence proving a link between the customer and the person receiving the product |
Optional |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Optional |
Proof that your business is processing only CNP, or that you are EMV compliant |
Optional |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Optional |
Device Name (if CNP) |
Optional |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Optional |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Optional |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Optional |
Evidence proving a link between the customer and the person receiving the product |
Optional |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Optional |
Proof that your business is processing only CNP, or that you are EMV compliant |
Optional |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Optional |
Device Name (if CNP) |
Optional |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Recommended |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Optional |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Optional |
Evidence proving a link between the customer and the person receiving the product |
Optional |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Optional |
Proof that your business is processing only CNP, or that you are EMV compliant |
Optional |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Optional |
Device Name (if CNP) |
Optional |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Optional |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Optional |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Optional |
Evidence proving a link between the customer and the person receiving the product |
Optional |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Optional |
Proof that your business is processing only CNP, or that you are EMV compliant |
Recommended |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Optional |
Device Name (if CNP) |
Optional |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Optional |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Optional |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Optional |
Evidence proving a link between the customer and the person receiving the product |
Optional |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Optional |
Proof that your business is processing only CNP, or that you are EMV compliant |
Optional |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Recommended |
Device Name (if CNP) |
Recommended |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Optional |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Optional |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Optional |
Evidence proving a link between the customer and the person receiving the product |
Optional |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Optional |
Proof that your business is processing only CNP, or that you are EMV compliant |
Optional |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Recommended |
Customer Email |
Required |
Device ID (if CNP) |
Recommended |
Device Name (if CNP) |
Recommended |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Recommended |
Shipment Date |
Recommended |
Shipper/Carrier |
Recommended |
Order history/History of undisputed transactions for the same products |
Recommended |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Optional |
Delivery Confirmation (signature is NOT required) |
Recommended |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Recommended |
Evidence proving a link between the customer and the person receiving the product |
Recommended |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Recommended |
Proof that your business is processing only CNP, or that you are EMV compliant |
Optional |
Signed Proof of Delivery or Services Rendered |
Recommended |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Recommended |
Customer Email |
Required |
Device ID (if CNP) |
Optional |
Device Name (if CNP) |
Optional |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Recommended |
Shipment Date |
Recommended |
Shipper/Carrier |
Recommended |
Order history/History of undisputed transactions for the same products |
Recommended |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Optional |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Recommended |
Evidence proving a link between the customer and the person receiving the product |
Recommended |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Recommended |
Proof that your business is processing only CNP, or that you are EMV compliant |
Optional |
Signed Proof of Delivery or Services Rendered |
Recommended |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Optional |
Device Name (if CNP) |
Optional |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Optional |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Optional |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Optional |
Evidence proving a link between the customer and the person receiving the product |
Optional |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Optional |
Proof that your business is processing only CNP, or that you are EMV compliant |
Optional |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Recommended |
Customer Email |
Required |
Device ID (if CNP) |
Optional |
Device Name (if CNP) |
Optional |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Recommended |
Shipment Date |
Recommended |
Shipper/Carrier |
Recommended |
Order history/History of undisputed transactions for the same products |
Recommended |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Optional |
Delivery Confirmation (signature is NOT required) |
Recommended |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Recommended |
Evidence proving a link between the customer and the person receiving the product |
Recommended |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Recommended |
Proof that your business is processing only CNP, or that you are EMV compliant |
Optional |
Signed Proof of Delivery or Services Rendered |
Recommended |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Optional |
Device Name (if CNP) |
Optional |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Recommended |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Optional |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Optional |
Evidence proving a link between the customer and the person receiving the product |
Optional |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Optional |
Proof that your business is processing only CNP, or that you are EMV compliant |
Optional |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Optional |
Device Name (if CNP) |
Optional |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Required |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Optional |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Optional |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Optional |
Evidence proving a link between the customer and the person receiving the product |
Optional |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Optional |
Proof that your business is processing only CNP, or that you are EMV compliant |
Optional |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Recommended |
Customer Email |
Required |
Device ID (if CNP) |
Optional |
Device Name (if CNP) |
Optional |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Recommended |
Shipment Date |
Recommended |
Shipper/Carrier |
Recommended |
Order history/History of undisputed transactions for the same products |
Recommended |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Recommended |
Delivery Confirmation (signature is NOT required) |
Recommended |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Recommended |
Evidence proving a link between the customer and the person receiving the product |
Recommended |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Recommended |
Proof that your business is processing only CNP, or that you are EMV compliant |
Recommended |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Recommended |
Customer Email |
Required |
Device ID (if CNP) |
Optional |
Device Name (if CNP) |
Optional |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Recommended |
Shipment Date |
Recommended |
Shipper/Carrier |
Recommended |
Order history/History of undisputed transactions for the same products |
Recommended |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Recommended |
Delivery Confirmation (signature is NOT required) |
Recommended |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Recommended |
Evidence proving a link between the customer and the person receiving the product |
Recommended |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Recommended |
Proof that your business is processing only CNP, or that you are EMV compliant |
Recommended |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Recommended |
Customer Email |
Required |
Device ID (if CNP) |
Optional |
Device Name (if CNP) |
Optional |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Recommended |
Shipment Date |
Recommended |
Shipper/Carrier |
Recommended |
Order history/History of undisputed transactions for the same products |
Recommended |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Recommended |
Delivery Confirmation (signature is NOT required) |
Recommended |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Recommended |
Evidence proving a link between the customer and the person receiving the product |
Recommended |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Recommended |
Proof that your business is processing only CNP, or that you are EMV compliant |
Recommended |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Recommended |
Customer Email |
Required |
Device ID (if CNP) |
Optional |
Device Name (if CNP) |
Optional |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Recommended |
Shipment Date |
Recommended |
Shipper/Carrier |
Recommended |
Order history/History of undisputed transactions for the same products |
Recommended |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Recommended |
Delivery Confirmation (signature is NOT required) |
Recommended |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Recommended |
Evidence proving a link between the customer and the person receiving the product |
Recommended |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Recommended |
Proof that your business is processing only CNP, or that you are EMV compliant |
Recommended |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Optional |
Device Name (if CNP) |
Optional |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Recommended |
Shipment Date |
Recommended |
Shipper/Carrier |
Recommended |
Order history/History of undisputed transactions for the same products |
Optional |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Optional |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Optional |
Evidence proving a link between the customer and the person receiving the product |
Optional |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Optional |
Proof that your business is processing only CNP, or that you are EMV compliant |
Recommended |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Recommended |
Customer Email |
Required |
Device ID (if CNP) |
Recommended |
Device Name (if CNP) |
Recommended |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Recommended |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Recommended |
Delivery Confirmation (signature is NOT required) |
Recommended |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Recommended |
Evidence proving a link between the customer and the person receiving the product |
Recommended |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Recommended |
Proof that your business is processing only CNP, or that you are EMV compliant |
Recommended |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Optional |
Device Name (if CNP) |
Optional |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Recommended |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Recommended |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Recommended |
Evidence proving a link between the customer and the person receiving the product |
Recommended |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Recommended |
Proof that your business is processing only CNP, or that you are EMV compliant |
Optional |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Recommended |
Device Name (if CNP) |
Recommended |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Recommended |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Recommended |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Recommended |
Evidence proving a link between the customer and the person receiving the product |
Recommended |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Recommended |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Optional |
Proof that your business is processing only CNP, or that you are EMV compliant |
Optional |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Recommended |
Device Name (if CNP) |
Recommended |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Recommended |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Recommended |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Optional |
Evidence proving a link between the customer and the person receiving the product |
Optional |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Optional |
Proof that your business is processing only CNP, or that you are EMV compliant |
Optional |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Recommended |
Device Name (if CNP) |
Recommended |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Optional |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Recommended |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Optional |
Evidence proving a link between the customer and the person receiving the product |
Optional |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Optional |
Proof that your business is processing only CNP, or that you are EMV compliant |
Optional |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Optional |
Device Name (if CNP) |
Optional |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Optional |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Recommended |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Optional |
Evidence proving a link between the customer and the person receiving the product |
Optional |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Optional |
Proof that your business is processing only CNP, or that you are EMV compliant |
Optional |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Optional |
Device Name (if CNP) |
Optional |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Required |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Optional |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Recommended |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Optional |
Evidence proving a link between the customer and the person receiving the product |
Optional |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Optional |
Proof that your business is processing only CNP, or that you are EMV compliant |
Optional |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Recommended |
Device Name (if CNP) |
Recommended |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Optional |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Recommended |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Optional |
Evidence proving a link between the customer and the person receiving the product |
Optional |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Optional |
Proof that your business is processing only CNP, or that you are EMV compliant |
Optional |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Recommended |
Device Name (if CNP) |
Recommended |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Optional |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Recommended |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Optional |
Evidence proving a link between the customer and the person receiving the product |
Optional |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Optional |
Proof that your business is processing only CNP, or that you are EMV compliant |
Optional |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Optional |
Device Name (if CNP) |
Optional |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Required |
"Duplicate" Transaction Explanation |
Required |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Recommended |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Recommended |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Optional |
Evidence proving a link between the customer and the person receiving the product |
Optional |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Optional |
Proof that your business is processing only CNP, or that you are EMV compliant |
Optional |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Optional |
Device Name (if CNP) |
Optional |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Optional |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Recommended |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Optional |
Evidence proving a link between the customer and the person receiving the product |
Optional |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Optional |
Proof that your business is processing only CNP, or that you are EMV compliant |
Optional |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Optional |
Device Name (if CNP) |
Optional |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Recommended |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Recommended |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Optional |
Evidence proving a link between the customer and the person receiving the product |
Optional |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Optional |
Proof that your business is processing only CNP, or that you are EMV compliant |
Optional |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Optional |
Device Name (if CNP) |
Optional |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Optional |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Recommended |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Optional |
Evidence proving a link between the customer and the person receiving the product |
Optional |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Optional |
Proof that your business is processing only CNP, or that you are EMV compliant |
Recommended |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Optional |
Device Name (if CNP) |
Optional |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Optional |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Recommended |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Optional |
Evidence proving a link between the customer and the person receiving the product |
Optional |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Optional |
Proof that your business is processing only CNP, or that you are EMV compliant |
Optional |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Recommended |
Device Name (if CNP) |
Recommended |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Optional |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Recommended |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Optional |
Evidence proving a link between the customer and the person receiving the product |
Optional |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Optional |
Proof that your business is processing only CNP, or that you are EMV compliant |
Optional |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Recommended |
Device Name (if CNP) |
Recommended |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Recommended |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Recommended |
Delivery Confirmation (signature is NOT required) |
Recommended |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Recommended |
Evidence proving a link between the customer and the person receiving the product |
Recommended |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Recommended |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Recommended |
Proof that your business is processing only CNP, or that you are EMV compliant |
Optional |
Signed Proof of Delivery or Services Rendered |
Recommended |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Recommended |
Device Name (if CNP) |
Recommended |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Recommended |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Recommended |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Optional |
Evidence proving a link between the customer and the person receiving the product |
Recommended |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Recommended |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Optional |
Proof that your business is processing only CNP, or that you are EMV compliant |
Optional |
Signed Proof of Delivery or Services Rendered |
Recommended |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Optional |
Device Name (if CNP) |
Optional |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Recommended |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Recommended |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Optional |
Evidence proving a link between the customer and the person receiving the product |
Optional |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Optional |
Proof that your business is processing only CNP, or that you are EMV compliant |
Optional |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Recommended |
Device Name (if CNP) |
Recommended |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Recommended |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Recommended |
Delivery Confirmation (signature is NOT required) |
Recommended |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Optional |
Evidence proving a link between the customer and the person receiving the product |
Recommended |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Recommended |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Optional |
Proof that your business is processing only CNP, or that you are EMV compliant |
Optional |
Signed Proof of Delivery or Services Rendered |
Recommended |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Optional |
Device Name (if CNP) |
Optional |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Recommended |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Recommended |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Optional |
Evidence proving a link between the customer and the person receiving the product |
Optional |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Optional |
Proof that your business is processing only CNP, or that you are EMV compliant |
Optional |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Optional |
Device Name (if CNP) |
Optional |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Required |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Optional |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Recommended |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Optional |
Evidence proving a link between the customer and the person receiving the product |
Optional |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Optional |
Proof that your business is processing only CNP, or that you are EMV compliant |
Optional |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Recommended |
Device Name (if CNP) |
Recommended |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Recommended |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Recommended |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Recommended |
Evidence proving a link between the customer and the person receiving the product |
Recommended |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Recommended |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Optional |
Proof that your business is processing only CNP, or that you are EMV compliant |
Recommended |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Recommended |
Device Name (if CNP) |
Recommended |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Recommended |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Recommended |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Recommended |
Evidence proving a link between the customer and the person receiving the product |
Recommended |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Recommended |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Optional |
Proof that your business is processing only CNP, or that you are EMV compliant |
Recommended |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Recommended |
Device Name (if CNP) |
Recommended |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Recommended |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Recommended |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Recommended |
Evidence proving a link between the customer and the person receiving the product |
Recommended |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Recommended |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Optional |
Proof that your business is processing only CNP, or that you are EMV compliant |
Recommended |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Recommended |
Device Name (if CNP) |
Recommended |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Recommended |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Recommended |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Recommended |
Evidence proving a link between the customer and the person receiving the product |
Recommended |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Recommended |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Optional |
Proof that your business is processing only CNP, or that you are EMV compliant |
Recommended |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Optional |
Device Name (if CNP) |
Optional |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Optional |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Recommended |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Optional |
Evidence proving a link between the customer and the person receiving the product |
Optional |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Recommended |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Optional |
Proof that your business is processing only CNP, or that you are EMV compliant |
Recommended |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Recommended |
Device Name (if CNP) |
Recommended |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Recommended |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Recommended |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Recommended |
Evidence proving a link between the customer and the person receiving the product |
Recommended |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Recommended |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Optional |
Proof that your business is processing only CNP, or that you are EMV compliant |
Recommended |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Recommended |
Customer Email |
Required |
Device ID (if CNP) |
Optional |
Device Name (if CNP) |
Optional |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Optional |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Recommended |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Recommended |
Evidence proving a link between the customer and the person receiving the product |
Recommended |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Recommended |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Optional |
Proof that your business is processing only CNP, or that you are EMV compliant |
Optional |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Recommended |
Customer Email |
Required |
Device ID (if CNP) |
Recommended |
Device Name (if CNP) |
Recommended |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Recommended |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Recommended |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Recommended |
Evidence proving a link between the customer and the person receiving the product |
Recommended |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Recommended |
Proof that your business is processing only CNP, or that you are EMV compliant |
Optional |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Recommended |
Device Name (if CNP) |
Recommended |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Recommended |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Recommended |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Optional |
Evidence proving a link between the customer and the person receiving the product |
Optional |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Optional |
Proof that your business is processing only CNP, or that you are EMV compliant |
Optional |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Recommended |
Device Name (if CNP) |
Recommended |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Optional |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Recommended |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Optional |
Evidence proving a link between the customer and the person receiving the product |
Optional |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Optional |
Proof that your business is processing only CNP, or that you are EMV compliant |
Optional |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Optional |
Device Name (if CNP) |
Optional |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Optional |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Recommended |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Optional |
Evidence proving a link between the customer and the person receiving the product |
Optional |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Optional |
Proof that your business is processing only CNP, or that you are EMV compliant |
Optional |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Optional |
Device Name (if CNP) |
Optional |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Required |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Optional |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Recommended |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Optional |
Evidence proving a link between the customer and the person receiving the product |
Optional |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Optional |
Proof that your business is processing only CNP, or that you are EMV compliant |
Optional |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Recommended |
Device Name (if CNP) |
Recommended |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Optional |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Recommended |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Optional |
Evidence proving a link between the customer and the person receiving the product |
Optional |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Optional |
Proof that your business is processing only CNP, or that you are EMV compliant |
Optional |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Recommended |
Device Name (if CNP) |
Recommended |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Optional |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Recommended |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Optional |
Evidence proving a link between the customer and the person receiving the product |
Optional |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Optional |
Proof that your business is processing only CNP, or that you are EMV compliant |
Optional |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Optional |
Device Name (if CNP) |
Optional |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Required |
"Duplicate" Transaction Explanation |
Required |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Recommended |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Recommended |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Optional |
Evidence proving a link between the customer and the person receiving the product |
Optional |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Optional |
Proof that your business is processing only CNP, or that you are EMV compliant |
Optional |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Optional |
Device Name (if CNP) |
Optional |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Optional |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Recommended |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Optional |
Evidence proving a link between the customer and the person receiving the product |
Optional |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Optional |
Proof that your business is processing only CNP, or that you are EMV compliant |
Optional |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Optional |
Device Name (if CNP) |
Optional |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Recommended |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Recommended |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Optional |
Evidence proving a link between the customer and the person receiving the product |
Optional |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Optional |
Proof that your business is processing only CNP, or that you are EMV compliant |
Optional |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Optional |
Device Name (if CNP) |
Optional |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Optional |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Recommended |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Optional |
Evidence proving a link between the customer and the person receiving the product |
Optional |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Optional |
Proof that your business is processing only CNP, or that you are EMV compliant |
Recommended |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Optional |
Device Name (if CNP) |
Optional |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Optional |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Recommended |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Optional |
Evidence proving a link between the customer and the person receiving the product |
Optional |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Optional |
Proof that your business is processing only CNP, or that you are EMV compliant |
Optional |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Recommended |
Device Name (if CNP) |
Recommended |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Optional |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Recommended |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Optional |
Evidence proving a link between the customer and the person receiving the product |
Optional |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Optional |
Proof that your business is processing only CNP, or that you are EMV compliant |
Optional |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Recommended |
Device Name (if CNP) |
Recommended |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Recommended |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Recommended |
Delivery Confirmation (signature is NOT required) |
Recommended |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Optional |
Evidence proving a link between the customer and the person receiving the product |
Optional |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Recommended |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Recommended |
Proof that your business is processing only CNP, or that you are EMV compliant |
Optional |
Signed Proof of Delivery or Services Rendered |
Recommended |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Recommended |
Customer Email |
Required |
Device ID (if CNP) |
Optional |
Device Name (if CNP) |
Optional |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Recommended |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Recommended |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Recommended |
Evidence proving a link between the customer and the person receiving the product |
Recommended |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Recommended |
Proof that your business is processing only CNP, or that you are EMV compliant |
Optional |
Signed Proof of Delivery or Services Rendered |
Recommended |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Optional |
Device Name (if CNP) |
Optional |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Recommended |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Recommended |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Optional |
Evidence proving a link between the customer and the person receiving the product |
Optional |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Optional |
Proof that your business is processing only CNP, or that you are EMV compliant |
Optional |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Recommended |
Customer Email |
Required |
Device ID (if CNP) |
Optional |
Device Name (if CNP) |
Optional |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Recommended |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Recommended |
Delivery Confirmation (signature is NOT required) |
Recommended |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Recommended |
Evidence proving a link between the customer and the person receiving the product |
Recommended |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Recommended |
Proof that your business is processing only CNP, or that you are EMV compliant |
Optional |
Signed Proof of Delivery or Services Rendered |
Recommended |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Optional |
Device Name (if CNP) |
Optional |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Recommended |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Recommended |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Optional |
Evidence proving a link between the customer and the person receiving the product |
Optional |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Optional |
Proof that your business is processing only CNP, or that you are EMV compliant |
Optional |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Optional |
Device Name (if CNP) |
Optional |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Required |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Optional |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Recommended |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Optional |
Evidence proving a link between the customer and the person receiving the product |
Optional |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Optional |
Proof that your business is processing only CNP, or that you are EMV compliant |
Optional |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Optional |
Device Name (if CNP) |
Optional |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Recommended |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Recommended |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Recommended |
Evidence proving a link between the customer and the person receiving the product |
Recommended |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Recommended |
Proof that your business is processing only CNP, or that you are EMV compliant |
Recommended |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Optional |
Device Name (if CNP) |
Optional |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Recommended |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Recommended |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Recommended |
Evidence proving a link between the customer and the person receiving the product |
Recommended |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Recommended |
Proof that your business is processing only CNP, or that you are EMV compliant |
Recommended |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Optional |
Device Name (if CNP) |
Optional |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Recommended |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Recommended |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Recommended |
Evidence proving a link between the customer and the person receiving the product |
Recommended |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Recommended |
Proof that your business is processing only CNP, or that you are EMV compliant |
Recommended |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Optional |
Device Name (if CNP) |
Optional |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Recommended |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Recommended |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Recommended |
Evidence proving a link between the customer and the person receiving the product |
Recommended |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Recommended |
Proof that your business is processing only CNP, or that you are EMV compliant |
Recommended |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Optional |
Device Name (if CNP) |
Optional |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Optional |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Recommended |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Optional |
Evidence proving a link between the customer and the person receiving the product |
Optional |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Optional |
Proof that your business is processing only CNP, or that you are EMV compliant |
Recommended |
Signed Proof of Delivery or Services Rendered |
Optional |
Customer Name |
Required |
Billing Address |
Required |
Shipping Address (or the address where a service was provided) |
Optional |
Customer Email |
Required |
Device ID (if CNP) |
Recommended |
Device Name (if CNP) |
Recommended |
Customer IP (if CNP) |
Recommended |
Device Location (if CNP) |
Recommended |
Receipt or message sent to the customer notifying them of the charge |
Recommended |
Product Description |
Required |
Evidence of a refund issued prior to the chargeback |
Optional |
Refund Amount (if a refund was issued) |
Required |
Card Exp Date |
Recommended |
Transaction ID |
Recommended |
"Duplicate" Transaction ID |
Optional |
"Duplicate" Transaction Explanation |
Optional |
Authorization ID |
Recommended |
Proof of CVV Match |
Recommended |
Proof of AVS Match |
Recommended |
Tracking Number |
Optional |
Shipment Date |
Optional |
Shipper/Carrier |
Optional |
Order history/History of undisputed transactions for the same products |
Recommended |
Attempt to Remedy Prior to CB (Customer Communication) |
Recommended |
Click To Accept T&C |
Recommended |
Terms & Conditions including cancellation/delivery/dispute/refund/return policy |
Recommended |
Web Images (landing page, product page, checkout page) |
Recommended |
Proof of usage or service provided (before and/or after date of disputed transaction) |
Recommended |
Delivery Confirmation (signature is NOT required) |
Optional |
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder |
Recommended |
Evidence proving a link between the customer and the person receiving the product |
Recommended |
Proof that the cardholder's email, device, and/or card can be linked to their digital profile |
Optional |
Signed contract or order form |
Recommended |
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder |
Recommended |
Proof that your business is processing only CNP, or that you are EMV compliant |
Recommended |
Signed Proof of Delivery or Services Rendered |
Optional |