Discover Chargeback Reason Codes

Discover Chargeback Reason Codes

Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Recommended
Customer Email Required
Device ID (if CNP) Optional
Device Name (if CNP) Optional
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Optional
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Optional
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended
Evidence proving a link between the customer and the person receiving the product Recommended
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended
Proof that your business is processing only CNP, or that you are EMV compliant Optional
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Recommended
Customer Email Required
Device ID (if CNP) Recommended
Device Name (if CNP) Recommended
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Recommended
Shipment Date Recommended
Shipper/Carrier Recommended
Order history/History of undisputed transactions for the same products Recommended
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Optional
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended
Evidence proving a link between the customer and the person receiving the product Recommended
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended
Proof that your business is processing only CNP, or that you are EMV compliant Optional
Signed Proof of Delivery or Services Rendered Recommended
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Recommended
Device Name (if CNP) Recommended
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Recommended
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Optional
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional
Evidence proving a link between the customer and the person receiving the product Optional
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional
Proof that your business is processing only CNP, or that you are EMV compliant Optional
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Recommended
Device Name (if CNP) Recommended
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Optional
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Optional
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional
Evidence proving a link between the customer and the person receiving the product Optional
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional
Proof that your business is processing only CNP, or that you are EMV compliant Optional
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Optional
Device Name (if CNP) Optional
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Optional
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Optional
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional
Evidence proving a link between the customer and the person receiving the product Optional
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional
Proof that your business is processing only CNP, or that you are EMV compliant Optional
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Optional
Device Name (if CNP) Optional
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Required
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Optional
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Optional
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional
Evidence proving a link between the customer and the person receiving the product Optional
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional
Proof that your business is processing only CNP, or that you are EMV compliant Optional
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Recommended
Device Name (if CNP) Recommended
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Optional
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Optional
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional
Evidence proving a link between the customer and the person receiving the product Optional
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional
Proof that your business is processing only CNP, or that you are EMV compliant Optional
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Recommended
Device Name (if CNP) Recommended
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Optional
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Optional
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended
Evidence proving a link between the customer and the person receiving the product Recommended
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended
Proof that your business is processing only CNP, or that you are EMV compliant Optional
Signed Proof of Delivery or Services Rendered Recommended
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Optional
Device Name (if CNP) Optional
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Required
"Duplicate" Transaction Explanation Required
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Recommended
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Optional
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional
Evidence proving a link between the customer and the person receiving the product Optional
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional
Proof that your business is processing only CNP, or that you are EMV compliant Optional
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Optional
Device Name (if CNP) Optional
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Optional
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Optional
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional
Evidence proving a link between the customer and the person receiving the product Optional
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional
Proof that your business is processing only CNP, or that you are EMV compliant Optional
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Optional
Device Name (if CNP) Optional
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Recommended
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Optional
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional
Evidence proving a link between the customer and the person receiving the product Optional
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional
Proof that your business is processing only CNP, or that you are EMV compliant Optional
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Optional
Device Name (if CNP) Optional
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Optional
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Optional
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional
Evidence proving a link between the customer and the person receiving the product Optional
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional
Proof that your business is processing only CNP, or that you are EMV compliant Recommended
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Optional
Device Name (if CNP) Optional
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Optional
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Optional
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional
Evidence proving a link between the customer and the person receiving the product Optional
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional
Proof that your business is processing only CNP, or that you are EMV compliant Optional
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Recommended
Device Name (if CNP) Recommended
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Optional
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Optional
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional
Evidence proving a link between the customer and the person receiving the product Optional
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional
Proof that your business is processing only CNP, or that you are EMV compliant Optional
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Recommended
Customer Email Required
Device ID (if CNP) Recommended
Device Name (if CNP) Recommended
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Recommended
Shipment Date Recommended
Shipper/Carrier Recommended
Order history/History of undisputed transactions for the same products Recommended
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Optional
Delivery Confirmation (signature is NOT required) Recommended
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended
Evidence proving a link between the customer and the person receiving the product Recommended
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended
Proof that your business is processing only CNP, or that you are EMV compliant Optional
Signed Proof of Delivery or Services Rendered Recommended
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Recommended
Customer Email Required
Device ID (if CNP) Optional
Device Name (if CNP) Optional
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Recommended
Shipment Date Recommended
Shipper/Carrier Recommended
Order history/History of undisputed transactions for the same products Recommended
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Optional
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended
Evidence proving a link between the customer and the person receiving the product Recommended
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended
Proof that your business is processing only CNP, or that you are EMV compliant Optional
Signed Proof of Delivery or Services Rendered Recommended
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Optional
Device Name (if CNP) Optional
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Optional
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Optional
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional
Evidence proving a link between the customer and the person receiving the product Optional
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional
Proof that your business is processing only CNP, or that you are EMV compliant Optional
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Recommended
Customer Email Required
Device ID (if CNP) Optional
Device Name (if CNP) Optional
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Recommended
Shipment Date Recommended
Shipper/Carrier Recommended
Order history/History of undisputed transactions for the same products Recommended
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Optional
Delivery Confirmation (signature is NOT required) Recommended
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended
Evidence proving a link between the customer and the person receiving the product Recommended
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended
Proof that your business is processing only CNP, or that you are EMV compliant Optional
Signed Proof of Delivery or Services Rendered Recommended
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Optional
Device Name (if CNP) Optional
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Recommended
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Optional
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional
Evidence proving a link between the customer and the person receiving the product Optional
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional
Proof that your business is processing only CNP, or that you are EMV compliant Optional
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Optional
Device Name (if CNP) Optional
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Required
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Optional
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Optional
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional
Evidence proving a link between the customer and the person receiving the product Optional
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional
Proof that your business is processing only CNP, or that you are EMV compliant Optional
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Recommended
Customer Email Required
Device ID (if CNP) Optional
Device Name (if CNP) Optional
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Recommended
Shipment Date Recommended
Shipper/Carrier Recommended
Order history/History of undisputed transactions for the same products Recommended
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Recommended
Delivery Confirmation (signature is NOT required) Recommended
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended
Evidence proving a link between the customer and the person receiving the product Recommended
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended
Proof that your business is processing only CNP, or that you are EMV compliant Recommended
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Recommended
Customer Email Required
Device ID (if CNP) Optional
Device Name (if CNP) Optional
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Recommended
Shipment Date Recommended
Shipper/Carrier Recommended
Order history/History of undisputed transactions for the same products Recommended
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Recommended
Delivery Confirmation (signature is NOT required) Recommended
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended
Evidence proving a link between the customer and the person receiving the product Recommended
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended
Proof that your business is processing only CNP, or that you are EMV compliant Recommended
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Recommended
Customer Email Required
Device ID (if CNP) Optional
Device Name (if CNP) Optional
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Recommended
Shipment Date Recommended
Shipper/Carrier Recommended
Order history/History of undisputed transactions for the same products Recommended
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Recommended
Delivery Confirmation (signature is NOT required) Recommended
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended
Evidence proving a link between the customer and the person receiving the product Recommended
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended
Proof that your business is processing only CNP, or that you are EMV compliant Recommended
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Recommended
Customer Email Required
Device ID (if CNP) Optional
Device Name (if CNP) Optional
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Recommended
Shipment Date Recommended
Shipper/Carrier Recommended
Order history/History of undisputed transactions for the same products Recommended
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Recommended
Delivery Confirmation (signature is NOT required) Recommended
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended
Evidence proving a link between the customer and the person receiving the product Recommended
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended
Proof that your business is processing only CNP, or that you are EMV compliant Recommended
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Optional
Device Name (if CNP) Optional
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Recommended
Shipment Date Recommended
Shipper/Carrier Recommended
Order history/History of undisputed transactions for the same products Optional
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Optional
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional
Evidence proving a link between the customer and the person receiving the product Optional
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional
Proof that your business is processing only CNP, or that you are EMV compliant Recommended
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Recommended
Customer Email Required
Device ID (if CNP) Recommended
Device Name (if CNP) Recommended
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Recommended
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Recommended
Delivery Confirmation (signature is NOT required) Recommended
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended
Evidence proving a link between the customer and the person receiving the product Recommended
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended
Proof that your business is processing only CNP, or that you are EMV compliant Recommended
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Optional
Device Name (if CNP) Optional
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Recommended
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Recommended
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended
Evidence proving a link between the customer and the person receiving the product Recommended
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended
Proof that your business is processing only CNP, or that you are EMV compliant Optional
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Recommended
Device Name (if CNP) Recommended
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Recommended
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Recommended
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended
Evidence proving a link between the customer and the person receiving the product Recommended
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Recommended
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional
Proof that your business is processing only CNP, or that you are EMV compliant Optional
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Recommended
Device Name (if CNP) Recommended
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Recommended
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Recommended
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional
Evidence proving a link between the customer and the person receiving the product Optional
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional
Proof that your business is processing only CNP, or that you are EMV compliant Optional
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Recommended
Device Name (if CNP) Recommended
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Optional
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Recommended
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional
Evidence proving a link between the customer and the person receiving the product Optional
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional
Proof that your business is processing only CNP, or that you are EMV compliant Optional
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Optional
Device Name (if CNP) Optional
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Optional
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Recommended
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional
Evidence proving a link between the customer and the person receiving the product Optional
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional
Proof that your business is processing only CNP, or that you are EMV compliant Optional
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Optional
Device Name (if CNP) Optional
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Required
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Optional
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Recommended
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional
Evidence proving a link between the customer and the person receiving the product Optional
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional
Proof that your business is processing only CNP, or that you are EMV compliant Optional
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Recommended
Device Name (if CNP) Recommended
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Optional
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Recommended
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional
Evidence proving a link between the customer and the person receiving the product Optional
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional
Proof that your business is processing only CNP, or that you are EMV compliant Optional
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Recommended
Device Name (if CNP) Recommended
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Optional
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Recommended
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional
Evidence proving a link between the customer and the person receiving the product Optional
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional
Proof that your business is processing only CNP, or that you are EMV compliant Optional
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Optional
Device Name (if CNP) Optional
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Required
"Duplicate" Transaction Explanation Required
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Recommended
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Recommended
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional
Evidence proving a link between the customer and the person receiving the product Optional
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional
Proof that your business is processing only CNP, or that you are EMV compliant Optional
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Optional
Device Name (if CNP) Optional
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Optional
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Recommended
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional
Evidence proving a link between the customer and the person receiving the product Optional
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional
Proof that your business is processing only CNP, or that you are EMV compliant Optional
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Optional
Device Name (if CNP) Optional
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Recommended
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Recommended
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional
Evidence proving a link between the customer and the person receiving the product Optional
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional
Proof that your business is processing only CNP, or that you are EMV compliant Optional
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Optional
Device Name (if CNP) Optional
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Optional
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Recommended
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional
Evidence proving a link between the customer and the person receiving the product Optional
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional
Proof that your business is processing only CNP, or that you are EMV compliant Recommended
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Optional
Device Name (if CNP) Optional
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Optional
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Recommended
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional
Evidence proving a link between the customer and the person receiving the product Optional
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional
Proof that your business is processing only CNP, or that you are EMV compliant Optional
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Recommended
Device Name (if CNP) Recommended
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Optional
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Recommended
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional
Evidence proving a link between the customer and the person receiving the product Optional
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional
Proof that your business is processing only CNP, or that you are EMV compliant Optional
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Recommended
Device Name (if CNP) Recommended
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Recommended
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Recommended
Delivery Confirmation (signature is NOT required) Recommended
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended
Evidence proving a link between the customer and the person receiving the product Recommended
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Recommended
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended
Proof that your business is processing only CNP, or that you are EMV compliant Optional
Signed Proof of Delivery or Services Rendered Recommended
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Recommended
Device Name (if CNP) Recommended
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Recommended
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Recommended
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional
Evidence proving a link between the customer and the person receiving the product Recommended
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Recommended
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional
Proof that your business is processing only CNP, or that you are EMV compliant Optional
Signed Proof of Delivery or Services Rendered Recommended
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Optional
Device Name (if CNP) Optional
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Recommended
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Recommended
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional
Evidence proving a link between the customer and the person receiving the product Optional
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional
Proof that your business is processing only CNP, or that you are EMV compliant Optional
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Recommended
Device Name (if CNP) Recommended
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Recommended
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Recommended
Delivery Confirmation (signature is NOT required) Recommended
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional
Evidence proving a link between the customer and the person receiving the product Recommended
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Recommended
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional
Proof that your business is processing only CNP, or that you are EMV compliant Optional
Signed Proof of Delivery or Services Rendered Recommended
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Optional
Device Name (if CNP) Optional
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Recommended
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Recommended
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional
Evidence proving a link between the customer and the person receiving the product Optional
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional
Proof that your business is processing only CNP, or that you are EMV compliant Optional
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Optional
Device Name (if CNP) Optional
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Required
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Optional
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Recommended
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional
Evidence proving a link between the customer and the person receiving the product Optional
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional
Proof that your business is processing only CNP, or that you are EMV compliant Optional
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Recommended
Device Name (if CNP) Recommended
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Recommended
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Recommended
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended
Evidence proving a link between the customer and the person receiving the product Recommended
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Recommended
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional
Proof that your business is processing only CNP, or that you are EMV compliant Recommended
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Recommended
Device Name (if CNP) Recommended
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Recommended
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Recommended
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended
Evidence proving a link between the customer and the person receiving the product Recommended
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Recommended
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional
Proof that your business is processing only CNP, or that you are EMV compliant Recommended
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Recommended
Device Name (if CNP) Recommended
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Recommended
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Recommended
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended
Evidence proving a link between the customer and the person receiving the product Recommended
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Recommended
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional
Proof that your business is processing only CNP, or that you are EMV compliant Recommended
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Recommended
Device Name (if CNP) Recommended
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Recommended
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Recommended
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended
Evidence proving a link between the customer and the person receiving the product Recommended
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Recommended
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional
Proof that your business is processing only CNP, or that you are EMV compliant Recommended
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Optional
Device Name (if CNP) Optional
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Optional
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Recommended
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional
Evidence proving a link between the customer and the person receiving the product Optional
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Recommended
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional
Proof that your business is processing only CNP, or that you are EMV compliant Recommended
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Recommended
Device Name (if CNP) Recommended
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Recommended
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Recommended
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended
Evidence proving a link between the customer and the person receiving the product Recommended
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Recommended
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional
Proof that your business is processing only CNP, or that you are EMV compliant Recommended
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Recommended
Customer Email Required
Device ID (if CNP) Optional
Device Name (if CNP) Optional
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Optional
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Recommended
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended
Evidence proving a link between the customer and the person receiving the product Recommended
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Recommended
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional
Proof that your business is processing only CNP, or that you are EMV compliant Optional
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Recommended
Customer Email Required
Device ID (if CNP) Recommended
Device Name (if CNP) Recommended
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Recommended
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Recommended
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended
Evidence proving a link between the customer and the person receiving the product Recommended
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended
Proof that your business is processing only CNP, or that you are EMV compliant Optional
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Recommended
Device Name (if CNP) Recommended
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Recommended
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Recommended
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional
Evidence proving a link between the customer and the person receiving the product Optional
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional
Proof that your business is processing only CNP, or that you are EMV compliant Optional
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Recommended
Device Name (if CNP) Recommended
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Optional
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Recommended
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional
Evidence proving a link between the customer and the person receiving the product Optional
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional
Proof that your business is processing only CNP, or that you are EMV compliant Optional
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Optional
Device Name (if CNP) Optional
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Optional
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Recommended
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional
Evidence proving a link between the customer and the person receiving the product Optional
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional
Proof that your business is processing only CNP, or that you are EMV compliant Optional
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Optional
Device Name (if CNP) Optional
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Required
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Optional
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Recommended
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional
Evidence proving a link between the customer and the person receiving the product Optional
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional
Proof that your business is processing only CNP, or that you are EMV compliant Optional
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Recommended
Device Name (if CNP) Recommended
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Optional
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Recommended
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional
Evidence proving a link between the customer and the person receiving the product Optional
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional
Proof that your business is processing only CNP, or that you are EMV compliant Optional
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Recommended
Device Name (if CNP) Recommended
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Optional
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Recommended
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional
Evidence proving a link between the customer and the person receiving the product Optional
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional
Proof that your business is processing only CNP, or that you are EMV compliant Optional
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Optional
Device Name (if CNP) Optional
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Required
"Duplicate" Transaction Explanation Required
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Recommended
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Recommended
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional
Evidence proving a link between the customer and the person receiving the product Optional
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional
Proof that your business is processing only CNP, or that you are EMV compliant Optional
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Optional
Device Name (if CNP) Optional
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Optional
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Recommended
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional
Evidence proving a link between the customer and the person receiving the product Optional
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional
Proof that your business is processing only CNP, or that you are EMV compliant Optional
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Optional
Device Name (if CNP) Optional
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Recommended
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Recommended
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional
Evidence proving a link between the customer and the person receiving the product Optional
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional
Proof that your business is processing only CNP, or that you are EMV compliant Optional
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Optional
Device Name (if CNP) Optional
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Optional
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Recommended
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional
Evidence proving a link between the customer and the person receiving the product Optional
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional
Proof that your business is processing only CNP, or that you are EMV compliant Recommended
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Optional
Device Name (if CNP) Optional
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Optional
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Recommended
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional
Evidence proving a link between the customer and the person receiving the product Optional
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional
Proof that your business is processing only CNP, or that you are EMV compliant Optional
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Recommended
Device Name (if CNP) Recommended
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Optional
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Recommended
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional
Evidence proving a link between the customer and the person receiving the product Optional
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional
Proof that your business is processing only CNP, or that you are EMV compliant Optional
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Recommended
Device Name (if CNP) Recommended
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Recommended
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Recommended
Delivery Confirmation (signature is NOT required) Recommended
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional
Evidence proving a link between the customer and the person receiving the product Optional
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Recommended
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended
Proof that your business is processing only CNP, or that you are EMV compliant Optional
Signed Proof of Delivery or Services Rendered Recommended
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Recommended
Customer Email Required
Device ID (if CNP) Optional
Device Name (if CNP) Optional
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Recommended
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Recommended
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended
Evidence proving a link between the customer and the person receiving the product Recommended
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended
Proof that your business is processing only CNP, or that you are EMV compliant Optional
Signed Proof of Delivery or Services Rendered Recommended
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Optional
Device Name (if CNP) Optional
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Recommended
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Recommended
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional
Evidence proving a link between the customer and the person receiving the product Optional
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional
Proof that your business is processing only CNP, or that you are EMV compliant Optional
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Recommended
Customer Email Required
Device ID (if CNP) Optional
Device Name (if CNP) Optional
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Recommended
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Recommended
Delivery Confirmation (signature is NOT required) Recommended
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended
Evidence proving a link between the customer and the person receiving the product Recommended
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended
Proof that your business is processing only CNP, or that you are EMV compliant Optional
Signed Proof of Delivery or Services Rendered Recommended
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Optional
Device Name (if CNP) Optional
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Recommended
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Recommended
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional
Evidence proving a link between the customer and the person receiving the product Optional
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional
Proof that your business is processing only CNP, or that you are EMV compliant Optional
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Optional
Device Name (if CNP) Optional
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Required
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Optional
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Recommended
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional
Evidence proving a link between the customer and the person receiving the product Optional
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional
Proof that your business is processing only CNP, or that you are EMV compliant Optional
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Optional
Device Name (if CNP) Optional
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Recommended
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Recommended
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended
Evidence proving a link between the customer and the person receiving the product Recommended
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended
Proof that your business is processing only CNP, or that you are EMV compliant Recommended
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Optional
Device Name (if CNP) Optional
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Recommended
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Recommended
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended
Evidence proving a link between the customer and the person receiving the product Recommended
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended
Proof that your business is processing only CNP, or that you are EMV compliant Recommended
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Optional
Device Name (if CNP) Optional
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Recommended
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Recommended
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended
Evidence proving a link between the customer and the person receiving the product Recommended
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended
Proof that your business is processing only CNP, or that you are EMV compliant Recommended
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Optional
Device Name (if CNP) Optional
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Recommended
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Recommended
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended
Evidence proving a link between the customer and the person receiving the product Recommended
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended
Proof that your business is processing only CNP, or that you are EMV compliant Recommended
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Optional
Device Name (if CNP) Optional
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Optional
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Recommended
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Optional
Evidence proving a link between the customer and the person receiving the product Optional
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Optional
Proof that your business is processing only CNP, or that you are EMV compliant Recommended
Signed Proof of Delivery or Services Rendered Optional
Customer Name Required
Billing Address Required
Shipping Address (or the address where a service was provided) Optional
Customer Email Required
Device ID (if CNP) Recommended
Device Name (if CNP) Recommended
Customer IP (if CNP) Recommended
Device Location (if CNP) Recommended
Receipt or message sent to the customer notifying them of the charge Recommended
Product Description Required
Evidence of a refund issued prior to the chargeback Optional
Refund Amount (if a refund was issued) Required
Card Exp Date Recommended
Transaction ID Recommended
"Duplicate" Transaction ID Optional
"Duplicate" Transaction Explanation Optional
Authorization ID Recommended
Proof of CVV Match Recommended
Proof of AVS Match Recommended
Tracking Number Optional
Shipment Date Optional
Shipper/Carrier Optional
Order history/History of undisputed transactions for the same products Recommended
Attempt to Remedy Prior to CB (Customer Communication) Recommended
Click To Accept T&C Recommended
Terms & Conditions including cancellation/delivery/dispute/refund/return policy Recommended
Web Images (landing page, product page, checkout page) Recommended
Proof of usage or service provided (before and/or after date of disputed transaction) Recommended
Delivery Confirmation (signature is NOT required) Optional
Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Recommended
Evidence proving a link between the customer and the person receiving the product Recommended
Proof that the cardholder's email, device, and/or card can be linked to their digital profile Optional
Signed contract or order form Recommended
Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Recommended
Proof that your business is processing only CNP, or that you are EMV compliant Recommended
Signed Proof of Delivery or Services Rendered Optional