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Chargebacks Reason Codes

Visa

Customer Name Billing Address Shipping Address (or the address where a service was provided) Customer Email Device ID (if CNP) Device Name (if CNP) Customer IP (if CNP) Device Location (if CNP) Receipt or message sent to the customer notifying them of the charge Product Description Evidence of a refund issued prior to the chargeback Refund Amount (if a refund was issued) Card Exp Date Transaction ID "Duplicate" Transaction ID "Duplicate" Transaction Explanation Authorization ID Proof of CVV Match Proof of AVS Match Tracking Number Shipment Date Shipper/Carrier Order history/History of undisputed transactions for the same products Attempt to Remedy Prior to CB (Customer Communication) Click To Accept T&C Terms & Conditions including cancellation/delivery/dispute/refund/return policy Web Images (landing page, product page, checkout page) Proof of usage or service provided (before and/or after date of disputed transaction) Delivery Confirmation (signature is NOT required) Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Evidence proving a link between the customer and the person receiving the product Proof that the cardholder's email, device, and/or card can be linked to their digital profile Signed contract or order form Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Proof that your business is processing only CNP, or that you are EMV compliant Signed Proof of Delivery or Services Rendered
Required Required Recommended Required Optional Optional Recommended Recommended Recommended Required Optional Required Recommended Recommended Optional Optional Recommended Recommended Recommended Recommended Recommended Recommended Recommended Recommended Recommended Recommended Recommended Recommended Recommended Recommended Recommended Optional Recommended Recommended Recommended Optional
Customer Name Billing Address Shipping Address (or the address where a service was provided) Customer Email Device ID (if CNP) Device Name (if CNP) Customer IP (if CNP) Device Location (if CNP) Receipt or message sent to the customer notifying them of the charge Product Description Evidence of a refund issued prior to the chargeback Refund Amount (if a refund was issued) Card Exp Date Transaction ID "Duplicate" Transaction ID "Duplicate" Transaction Explanation Authorization ID Proof of CVV Match Proof of AVS Match Tracking Number Shipment Date Shipper/Carrier Order history/History of undisputed transactions for the same products Attempt to Remedy Prior to CB (Customer Communication) Click To Accept T&C Terms & Conditions including cancellation/delivery/dispute/refund/return policy Web Images (landing page, product page, checkout page) Proof of usage or service provided (before and/or after date of disputed transaction) Delivery Confirmation (signature is NOT required) Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Evidence proving a link between the customer and the person receiving the product Proof that the cardholder's email, device, and/or card can be linked to their digital profile Signed contract or order form Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Proof that your business is processing only CNP, or that you are EMV compliant Signed Proof of Delivery or Services Rendered
Required Required Recommended Required Optional Optional Recommended Recommended Recommended Required Optional Required Recommended Recommended Optional Optional Recommended Recommended Recommended Recommended Recommended Recommended Recommended Recommended Recommended Recommended Recommended Recommended Recommended Recommended Recommended Optional Recommended Recommended Recommended Optional
Customer Name Billing Address Shipping Address (or the address where a service was provided) Customer Email Device ID (if CNP) Device Name (if CNP) Customer IP (if CNP) Device Location (if CNP) Receipt or message sent to the customer notifying them of the charge Product Description Evidence of a refund issued prior to the chargeback Refund Amount (if a refund was issued) Card Exp Date Transaction ID "Duplicate" Transaction ID "Duplicate" Transaction Explanation Authorization ID Proof of CVV Match Proof of AVS Match Tracking Number Shipment Date Shipper/Carrier Order history/History of undisputed transactions for the same products Attempt to Remedy Prior to CB (Customer Communication) Click To Accept T&C Terms & Conditions including cancellation/delivery/dispute/refund/return policy Web Images (landing page, product page, checkout page) Proof of usage or service provided (before and/or after date of disputed transaction) Delivery Confirmation (signature is NOT required) Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Evidence proving a link between the customer and the person receiving the product Proof that the cardholder's email, device, and/or card can be linked to their digital profile Signed contract or order form Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Proof that your business is processing only CNP, or that you are EMV compliant Signed Proof of Delivery or Services Rendered
Required Required Recommended Required Optional Optional Recommended Recommended Recommended Required Optional Required Recommended Recommended Optional Optional Recommended Recommended Recommended Recommended Recommended Recommended Recommended Recommended Recommended Recommended Recommended Recommended Recommended Recommended Recommended Optional Recommended Recommended Recommended Recommended
Customer Name Billing Address Shipping Address (or the address where a service was provided) Customer Email Device ID (if CNP) Device Name (if CNP) Customer IP (if CNP) Device Location (if CNP) Receipt or message sent to the customer notifying them of the charge Product Description Evidence of a refund issued prior to the chargeback Refund Amount (if a refund was issued) Card Exp Date Transaction ID "Duplicate" Transaction ID "Duplicate" Transaction Explanation Authorization ID Proof of CVV Match Proof of AVS Match Tracking Number Shipment Date Shipper/Carrier Order history/History of undisputed transactions for the same products Attempt to Remedy Prior to CB (Customer Communication) Click To Accept T&C Terms & Conditions including cancellation/delivery/dispute/refund/return policy Web Images (landing page, product page, checkout page) Proof of usage or service provided (before and/or after date of disputed transaction) Delivery Confirmation (signature is NOT required) Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Evidence proving a link between the customer and the person receiving the product Proof that the cardholder's email, device, and/or card can be linked to their digital profile Signed contract or order form Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Proof that your business is processing only CNP, or that you are EMV compliant Signed Proof of Delivery or Services Rendered
Required Required Crucial Required Optional Optional Recommended Recommended Recommended Required Optional Required Recommended Recommended Optional Optional Recommended Recommended Crucial Recommended Recommended Recommended Crucial Recommended Recommended Recommended Recommended Recommended Crucial Crucial Crucial Optional Recommended Crucial Optional Crucial
Customer Name Billing Address Shipping Address (or the address where a service was provided) Customer Email Device ID (if CNP) Device Name (if CNP) Customer IP (if CNP) Device Location (if CNP) Receipt or message sent to the customer notifying them of the charge Product Description Evidence of a refund issued prior to the chargeback Refund Amount (if a refund was issued) Card Exp Date Transaction ID "Duplicate" Transaction ID "Duplicate" Transaction Explanation Authorization ID Proof of CVV Match Proof of AVS Match Tracking Number Shipment Date Shipper/Carrier Order history/History of undisputed transactions for the same products Attempt to Remedy Prior to CB (Customer Communication) Click To Accept T&C Terms & Conditions including cancellation/delivery/dispute/refund/return policy Web Images (landing page, product page, checkout page) Proof of usage or service provided (before and/or after date of disputed transaction) Delivery Confirmation (signature is NOT required) Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Evidence proving a link between the customer and the person receiving the product Proof that the cardholder's email, device, and/or card can be linked to their digital profile Signed contract or order form Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Proof that your business is processing only CNP, or that you are EMV compliant Signed Proof of Delivery or Services Rendered
Required Required Recommended Required Optional Optional Recommended Recommended Recommended Required Optional Required Recommended Recommended Optional Optional Recommended Recommended Recommended Recommended Recommended Recommended Recommended Recommended Recommended Recommended Recommended Optional Recommended Recommended Recommended Optional Recommended Recommended Recommended Recommended
Customer Name Billing Address Shipping Address (or the address where a service was provided) Customer Email Device ID (if CNP) Device Name (if CNP) Customer IP (if CNP) Device Location (if CNP) Receipt or message sent to the customer notifying them of the charge Product Description Evidence of a refund issued prior to the chargeback Refund Amount (if a refund was issued) Card Exp Date Transaction ID "Duplicate" Transaction ID "Duplicate" Transaction Explanation Authorization ID Proof of CVV Match Proof of AVS Match Tracking Number Shipment Date Shipper/Carrier Order history/History of undisputed transactions for the same products Attempt to Remedy Prior to CB (Customer Communication) Click To Accept T&C Terms & Conditions including cancellation/delivery/dispute/refund/return policy Web Images (landing page, product page, checkout page) Proof of usage or service provided (before and/or after date of disputed transaction) Delivery Confirmation (signature is NOT required) Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Evidence proving a link between the customer and the person receiving the product Proof that the cardholder's email, device, and/or card can be linked to their digital profile Signed contract or order form Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Proof that your business is processing only CNP, or that you are EMV compliant Signed Proof of Delivery or Services Rendered
Required Required Recommended Required Recommended Recommended Recommended Recommended Recommended Required Optional Required Recommended Recommended Optional Optional Recommended Recommended Recommended Optional Optional Optional Recommended Recommended Recommended Recommended Recommended Recommended Optional Recommended Recommended Recommended Recommended Recommended Optional Recommended
Customer Name Billing Address Shipping Address (or the address where a service was provided) Customer Email Device ID (if CNP) Device Name (if CNP) Customer IP (if CNP) Device Location (if CNP) Receipt or message sent to the customer notifying them of the charge Product Description Evidence of a refund issued prior to the chargeback Refund Amount (if a refund was issued) Card Exp Date Transaction ID "Duplicate" Transaction ID "Duplicate" Transaction Explanation Authorization ID Proof of CVV Match Proof of AVS Match Tracking Number Shipment Date Shipper/Carrier Order history/History of undisputed transactions for the same products Attempt to Remedy Prior to CB (Customer Communication) Click To Accept T&C Terms & Conditions including cancellation/delivery/dispute/refund/return policy Web Images (landing page, product page, checkout page) Proof of usage or service provided (before and/or after date of disputed transaction) Delivery Confirmation (signature is NOT required) Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Evidence proving a link between the customer and the person receiving the product Proof that the cardholder's email, device, and/or card can be linked to their digital profile Signed contract or order form Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Proof that your business is processing only CNP, or that you are EMV compliant Signed Proof of Delivery or Services Rendered
Required Required Optional Required Recommended Recommended Recommended Recommended Recommended Required Optional Required Recommended Recommended Optional Optional Recommended Recommended Recommended Optional Optional Optional Optional Recommended Recommended Recommended Recommended Optional Optional Optional Optional Optional Recommended Optional Optional Optional
Customer Name Billing Address Shipping Address (or the address where a service was provided) Customer Email Device ID (if CNP) Device Name (if CNP) Customer IP (if CNP) Device Location (if CNP) Receipt or message sent to the customer notifying them of the charge Product Description Evidence of a refund issued prior to the chargeback Refund Amount (if a refund was issued) Card Exp Date Transaction ID "Duplicate" Transaction ID "Duplicate" Transaction Explanation Authorization ID Proof of CVV Match Proof of AVS Match Tracking Number Shipment Date Shipper/Carrier Order history/History of undisputed transactions for the same products Attempt to Remedy Prior to CB (Customer Communication) Click To Accept T&C Terms & Conditions including cancellation/delivery/dispute/refund/return policy Web Images (landing page, product page, checkout page) Proof of usage or service provided (before and/or after date of disputed transaction) Delivery Confirmation (signature is NOT required) Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Evidence proving a link between the customer and the person receiving the product Proof that the cardholder's email, device, and/or card can be linked to their digital profile Signed contract or order form Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Proof that your business is processing only CNP, or that you are EMV compliant Signed Proof of Delivery or Services Rendered
Required Required Optional Required Recommended Recommended Recommended Recommended Recommended Required Optional Required Recommended Recommended Optional Optional Recommended Recommended Recommended Optional Optional Optional Optional Recommended Recommended Recommended Recommended Optional Optional Optional Optional Optional Recommended Optional Optional Optional
Customer Name Billing Address Shipping Address (or the address where a service was provided) Customer Email Device ID (if CNP) Device Name (if CNP) Customer IP (if CNP) Device Location (if CNP) Receipt or message sent to the customer notifying them of the charge Product Description Evidence of a refund issued prior to the chargeback Refund Amount (if a refund was issued) Card Exp Date Transaction ID "Duplicate" Transaction ID "Duplicate" Transaction Explanation Authorization ID Proof of CVV Match Proof of AVS Match Tracking Number Shipment Date Shipper/Carrier Order history/History of undisputed transactions for the same products Attempt to Remedy Prior to CB (Customer Communication) Click To Accept T&C Terms & Conditions including cancellation/delivery/dispute/refund/return policy Web Images (landing page, product page, checkout page) Proof of usage or service provided (before and/or after date of disputed transaction) Delivery Confirmation (signature is NOT required) Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Evidence proving a link between the customer and the person receiving the product Proof that the cardholder's email, device, and/or card can be linked to their digital profile Signed contract or order form Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Proof that your business is processing only CNP, or that you are EMV compliant Signed Proof of Delivery or Services Rendered
Required Required Optional Required Optional Optional Recommended Recommended Recommended Required Optional Required Recommended Recommended Optional Optional Recommended Recommended Recommended Optional Optional Optional Optional Recommended Recommended Recommended Recommended Optional Optional Optional Optional Optional Recommended Optional Optional Optional
Customer Name Billing Address Shipping Address (or the address where a service was provided) Customer Email Device ID (if CNP) Device Name (if CNP) Customer IP (if CNP) Device Location (if CNP) Receipt or message sent to the customer notifying them of the charge Product Description Evidence of a refund issued prior to the chargeback Refund Amount (if a refund was issued) Card Exp Date Transaction ID "Duplicate" Transaction ID "Duplicate" Transaction Explanation Authorization ID Proof of CVV Match Proof of AVS Match Tracking Number Shipment Date Shipper/Carrier Order history/History of undisputed transactions for the same products Attempt to Remedy Prior to CB (Customer Communication) Click To Accept T&C Terms & Conditions including cancellation/delivery/dispute/refund/return policy Web Images (landing page, product page, checkout page) Proof of usage or service provided (before and/or after date of disputed transaction) Delivery Confirmation (signature is NOT required) Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Evidence proving a link between the customer and the person receiving the product Proof that the cardholder's email, device, and/or card can be linked to their digital profile Signed contract or order form Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Proof that your business is processing only CNP, or that you are EMV compliant Signed Proof of Delivery or Services Rendered
Required Required Optional Required Optional Optional Recommended Recommended Recommended Required Optional Required Recommended Recommended Optional Optional Recommended Recommended Recommended Optional Optional Optional Optional Recommended Recommended Recommended Recommended Optional Optional Optional Optional Optional Recommended Optional Optional Optional
Customer Name Billing Address Shipping Address (or the address where a service was provided) Customer Email Device ID (if CNP) Device Name (if CNP) Customer IP (if CNP) Device Location (if CNP) Receipt or message sent to the customer notifying them of the charge Product Description Evidence of a refund issued prior to the chargeback Refund Amount (if a refund was issued) Card Exp Date Transaction ID "Duplicate" Transaction ID "Duplicate" Transaction Explanation Authorization ID Proof of CVV Match Proof of AVS Match Tracking Number Shipment Date Shipper/Carrier Order history/History of undisputed transactions for the same products Attempt to Remedy Prior to CB (Customer Communication) Click To Accept T&C Terms & Conditions including cancellation/delivery/dispute/refund/return policy Web Images (landing page, product page, checkout page) Proof of usage or service provided (before and/or after date of disputed transaction) Delivery Confirmation (signature is NOT required) Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Evidence proving a link between the customer and the person receiving the product Proof that the cardholder's email, device, and/or card can be linked to their digital profile Signed contract or order form Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Proof that your business is processing only CNP, or that you are EMV compliant Signed Proof of Delivery or Services Rendered
Required Required Optional Required Optional Optional Recommended Recommended Recommended Required Optional Required Recommended Recommended Optional Optional Recommended Recommended Recommended Optional Optional Optional Recommended Recommended Recommended Recommended Recommended Optional Optional Optional Optional Optional Recommended Optional Optional Optional
Customer Name Billing Address Shipping Address (or the address where a service was provided) Customer Email Device ID (if CNP) Device Name (if CNP) Customer IP (if CNP) Device Location (if CNP) Receipt or message sent to the customer notifying them of the charge Product Description Evidence of a refund issued prior to the chargeback Refund Amount (if a refund was issued) Card Exp Date Transaction ID "Duplicate" Transaction ID "Duplicate" Transaction Explanation Authorization ID Proof of CVV Match Proof of AVS Match Tracking Number Shipment Date Shipper/Carrier Order history/History of undisputed transactions for the same products Attempt to Remedy Prior to CB (Customer Communication) Click To Accept T&C Terms & Conditions including cancellation/delivery/dispute/refund/return policy Web Images (landing page, product page, checkout page) Proof of usage or service provided (before and/or after date of disputed transaction) Delivery Confirmation (signature is NOT required) Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Evidence proving a link between the customer and the person receiving the product Proof that the cardholder's email, device, and/or card can be linked to their digital profile Signed contract or order form Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Proof that your business is processing only CNP, or that you are EMV compliant Signed Proof of Delivery or Services Rendered
Required Required Optional Required Optional Optional Recommended Recommended Recommended Required Optional Required Recommended Recommended Optional Optional Recommended Recommended Recommended Optional Optional Optional Optional Recommended Recommended Recommended Recommended Optional Optional Optional Optional Optional Recommended Optional Optional Optional
Customer Name Billing Address Shipping Address (or the address where a service was provided) Customer Email Device ID (if CNP) Device Name (if CNP) Customer IP (if CNP) Device Location (if CNP) Receipt or message sent to the customer notifying them of the charge Product Description Evidence of a refund issued prior to the chargeback Refund Amount (if a refund was issued) Card Exp Date Transaction ID "Duplicate" Transaction ID "Duplicate" Transaction Explanation Authorization ID Proof of CVV Match Proof of AVS Match Tracking Number Shipment Date Shipper/Carrier Order history/History of undisputed transactions for the same products Attempt to Remedy Prior to CB (Customer Communication) Click To Accept T&C Terms & Conditions including cancellation/delivery/dispute/refund/return policy Web Images (landing page, product page, checkout page) Proof of usage or service provided (before and/or after date of disputed transaction) Delivery Confirmation (signature is NOT required) Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Evidence proving a link between the customer and the person receiving the product Proof that the cardholder's email, device, and/or card can be linked to their digital profile Signed contract or order form Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Proof that your business is processing only CNP, or that you are EMV compliant Signed Proof of Delivery or Services Rendered
Required Required Optional Required Optional Optional Recommended Recommended Recommended Required Optional Required Recommended Recommended Optional Optional Recommended Recommended Recommended Optional Optional Optional Optional Recommended Recommended Recommended Recommended Optional Optional Optional Optional Optional Recommended Optional Optional Optional
Customer Name Billing Address Shipping Address (or the address where a service was provided) Customer Email Device ID (if CNP) Device Name (if CNP) Customer IP (if CNP) Device Location (if CNP) Receipt or message sent to the customer notifying them of the charge Product Description Evidence of a refund issued prior to the chargeback Refund Amount (if a refund was issued) Card Exp Date Transaction ID "Duplicate" Transaction ID "Duplicate" Transaction Explanation Authorization ID Proof of CVV Match Proof of AVS Match Tracking Number Shipment Date Shipper/Carrier Order history/History of undisputed transactions for the same products Attempt to Remedy Prior to CB (Customer Communication) Click To Accept T&C Terms & Conditions including cancellation/delivery/dispute/refund/return policy Web Images (landing page, product page, checkout page) Proof of usage or service provided (before and/or after date of disputed transaction) Delivery Confirmation (signature is NOT required) Evidence that the person who signed for the product was the cardholder, or is known by the cardholder Evidence proving a link between the customer and the person receiving the product Proof that the cardholder's email, device, and/or card can be linked to their digital profile Signed contract or order form Evidence that the shipping address (or the address where a service was provided) belongs to the cardholder or someone associated with the cardholder Proof that your business is processing only CNP, or that you are EMV compliant Signed Proof of Delivery or Services Rendered
Required Required Optional Required Optional Optional Recommended Recommended Recommended Required Optional Required Recommended Recommended Required Required Recommended Recommended Recommended Optional Optional Optional Recommended Recommended Recommended Recommended Recommended Optional Optional Optional Optional Optional Recommended Optional Optional Optional